In Time To Pet, an Add-On Service is any additional service you provide to your clients. A couple of examples would be services like a “Nail Trim" or "Enrichment Toy." All Add-On Services must be linked to a Main Service.
Check out this video from our Customer Experience Team on Creating And Managing Add-On Services!
IN THIS ARTICLE
Accessing Services Page
Log in to your Admin Dashboard.
Using the sidebar navigation on the left side of the screen, select the Services & Spaces tab. This will automatically take you to the Services section of your account.
Creating A New Add-On Service
From the Services section in your account, you are given two service types you can choose from: Main Services and Add-On Services. Navigate to the Add-On Services tab and select the button labelled + New Add-On Service:
The add-on service creation screen will appear.
Fill out the service's details and configure the rates and settings to your liking.
Once you're ready, be sure to save your changes!
You will then be taken back to the list of services. Your new service will be added to the end of the list. You can change the order in which services appear by using the four-sided arrow on the far left of the service to click and drag them in your preferred order.
Service Name: Input the name of the add-on service.
Client Can Request?: Determines whether or not clients can request this service.
Description: Allows you to include more details about the service. This is visible to clients in their Client Portal and Mobile App.
Private Note: A private note you can make about the service that is not visible to the client.
Cost: Allows you to configure how much the add-on service costs, in addition to the Main Service it is attached to.
Taxable: Allows you to determine whether or not this add-on service is taxable.
Scheduled Add-Ons
When creating your Add-On Service, you can configure how Scheduled Add-ons are handled when scheduling services:
How Is This Scheduled?: You can choose how this Add-On Service is scheduled when it's being used as a Scheduled Add-On.
Specific Time & Day - the Add-On Service can be scheduled for specific dates and times.
All-Day/Multi-Day - the Add-On service cannot be scheduled for a specific date and time. It will be treated as an all-day or multi-day event, depending on how long it is scheduled for.
Default Duration: How long the Add-On Service lasts by default. You can override this on an event-by-event basis.
Updating An Existing Add-On Service
Updating an existing Add-On Service is even easier than creating a new one! To do so, navigate to your company's Services List and select the Add-On Services tab. Then, find the add-on you want to update in the list. Click the Edit button for that add-on, which can always be found to the far right of each service:
The same form you see when creating a service will be displayed, and your existing service's details will automatically be populated. Edit the existing settings to your liking, and when you're done, make sure to click the Save Changes button to apply your new settings.
Disabling An Existing Add-On Service
It's possible to disable a service to remove that service from your Add-On Services List and move it to your Disabled Services list in both the Main Services and Add-On Services tabs.
To disable a service, navigate to your Add-On Services tab and locate the service you would like to disable. On this same screen, click the dropdown arrow to the right of the Edit button. There, the option to Disable the service will appear:
Note: Similarly, if you need to re-enable a service, scroll down the Main Services List to the Disabled Services section and select the dropdown menu again, but this time choose the Enable option.
When you disable an Add-On service, it becomes unselectable by clients, and you won't be able to schedule clients for it. Clients with this Add-On Service already on the Scheduler will not be affected, and reporting for this service will remain available.
Re-Ordering Add-On Services
The display order of services can be easily modified by dragging and dropping them to their desired locations. You can do so by clicking on the four-sided arrow to the far left of each service and holding that click and dragging it to where you would like it to appear in the list.
Pro Tip: Time To Pet also supports the ability to Group similar services. Please review our help documentation on Grouping Services for more information.
Viewing Add-On Services As Staff
Staff can view the add-ons for an event from the Check In / Check Out section for a pet when using Front Desk Mode:
