Your account has been permanently banned because our system detected multiple accounts being accessed from the same device. This is a serious violation of our Terms of Service, which strictly allow only one user account per device.
This rule exists to protect the integrity of the platform, ensure fairness for all users, and maintain a trustworthy environment for our advertisers. When more than one account appears on a single device, it raises concerns of fraud, manipulation, or attempts to gain unfair advantages.
Below is an explanation of why this rule is crucial and why breaches lead to permanent bans.
Why We Do Not Allow More Than One Account Per Device
1. To Prevent Fraud and Abuse
Multiple accounts from a single device often indicate:
attempts to earn rewards multiple times
users trying to bypass bans
coordinated manipulation
automated or bot-assisted actions
Fraud hurts the platform, reduces advertiser trust, and makes the experience worse for legitimate users.
2. Because Survey Providers Use Device Fingerprints
Survey networks track users through:
device IDs
hardware fingerprints
browser signatures
cookies
IP history
When more than one user appears on the same device, providers cannot determine who is real.
This leads to:
disqualifications
rejected surveys
chargebacks
blocked traffic
fewer earning opportunities for everyone
Advertisers expect one real person per device, not multiple identities.
3. To Protect Offer Quality and Availability
When duplicate accounts are detected, advertisers may:
stop sending surveys
refuse to pay for completions
shut down targeting for entire regions
This impacts the whole platform, not just one user.
Enforcing the one-device/one-account rule protects survey quality for all participants.
4. To Ensure Each User Has a Fair Chance
Allowing multiple accounts on one device would give those users an unfair advantage over honest members.
It could allow:
double rewards
extra bonuses
repeated submissions
manipulation of offer limits
This is unfair to the majority who follow the rules.
5. Preventing Identity Mix-Ups
Even innocent device-sharing (family, friends, roommates) creates problems because:
survey systems treat the activity as suspicious
accounts receive fewer surveys
rewards may go to the wrong user
legitimate users get banned because they appear as duplicates
To avoid this, each account must use its own device.
What This Means for Your Account
Our security system detected more than one account linked to your device.
These findings are verified through:
hardware data
fingerprint consistency
behavioural logs
IP/device matching
connection history
Once confirmed, support cannot override or reverse the ban.
This rule exists to protect the platform and the honest users who rely on it.
Final Decision
Because your device was used to access multiple accounts, your account has been permanently banned. This decision is final, and support cannot reinstate or review it further.
We appreciate your understanding of why these rules are necessary to maintain a fair and secure environment for all users.
— TimeWall Support