Our system uses, an independent fraud-prevention service, to check every account and session for things like:
– duplicate or linked accounts
– VPNs, proxies, or location-hiding tools
– emulators and other high-risk devices
The service runs these checks automatically each time you interact with our site and gives us a risk score. Your account has been flagged as high risk, which means we cannot safely allow withdrawals from this account.
I know this is frustrating, but please understand:
– We cannot manually change or override your risk score.
– We also can’t give you steps or a guarantee that the score will be reduced to an acceptable level.
– Any decision to lower your risk would have to come from the systems automatically, not from our support team.
Because of this, your account will remain restricted from withdrawing, even though you may still be able to log in and complete work on the site. If you feel this setup doesn’t work for you, we completely understand if you choose to use a different platform instead.
I’m sorry I can’t change this decision for you, but I hope the explanation helps clarify why your account is restricted. If you have any other, different questions or issues, feel free to contact us again and we’ll be happy to help where we can.
Kind regards,
TimeWall Support