If you are trying to submit proof for a completed task and the upload button is unclickable, frozen, or nothing happens when you click it, please try the following troubleshooting steps:
1. Check Your File Format and Size
Supported Formats: Ensure your screenshot is saved as a standard .png or .jpg/.jpeg file. Specialized mobile formats (like Apple's
.heicor newer.webpfiles) may not be supported by the upload tool.File Size: Very large high-resolution images can block the upload. Try lowering your screenshot resolution or compressing the file if it is larger than a few megabytes.
2. Clear Your Browser Cache or Try Incognito Mode
Stale files or conflicting scripts stored in your browser can cause website buttons to stop responding.
Open a new Incognito / Private window, log back into your account, and try uploading the proof again. If it works, clearing your regular browser's cache and cookies should permanently fix the issue.
3. Check App Permissions (Mobile Users)
If you are on an Android or iOS device, your mobile browser (e.g., Chrome, Safari) needs system permission to access your device's storage.
Go to your phone's Settings > Apps > [Your Browser App] > Permissions and ensure that Files and Media (or Storage) access is allowed.
4. Disable Ad Blockers and Tracking Protections
Some aggressive ad blockers, script blockers (like NoScript), or privacy-focused browsers (like Brave) can mistakenly block the scripts required to process file uploads.
Try temporarily turning off your ad blocker or lowering your browser shields for this website, then refresh the page and try again.
Still experiencing issues?
If you have verified your file size, cleared your cache, and checked your permissions but the button still will not respond, please take a note of your exact browser version and operating system, and contact support.