FAQ: How do I disable proxy servers?
Using a proxy or VPN can prevent proper access to our site. To avoid restrictions, you must disable all proxies and connect directly using your normal internet connection.
Below are instructions for all major systems and browsers.
Windows (10 / 11)
Open Settings
Go to Network & Internet
Click Proxy
Turn OFF:
Automatically detect settings
Use setup script
Use a proxy server
Close Settings and restart your browser
macOS
Open System Settings (or System Preferences)
Go to Network
Select your active connection (Wi-Fi or Ethernet)
Click Details → Proxies
Make sure all proxy options are unchecked
Click OK, then Apply
Restart your browser
Android
Open Settings
Go to Network & Internet → Wi-Fi
Tap your connected network
Select Edit or Advanced
Set Proxy to None
Save changes
⚠️ Also check that no VPN app is active or installed.
iPhone / iPad (iOS)
Open Settings
Tap Wi-Fi
Tap the ⓘ next to your connected network
Scroll to HTTP Proxy
Set it to Off
Go back and ensure no VPN is enabled
Google Chrome (Windows / macOS)
Chrome uses your system’s proxy settings.
Open Chrome
Go to Settings
Search for proxy
Click Open your computer’s proxy settings
Disable all proxy options (see OS steps above)
Restart Chrome
Microsoft Edge
Edge also uses system proxy settings.
Open Edge
Go to Settings
Search for proxy
Click Open your computer’s proxy settings
Disable all proxy options
Restart Edge
Mozilla Firefox (Important – has its own proxy settings)
Open Firefox
Go to Settings
Scroll to Network Settings
Click Settings
Select No proxy
Click OK
Restart Firefox
Safari (macOS / iOS)
Safari follows system proxy settings.
Disable proxies in macOS Network settings (see macOS steps above)
On iPhone/iPad, disable HTTP Proxy in Wi-Fi settings
Final checks
Make sure no VPN software is running
Do not use shared devices or networks
Use one browser, one device, one clean internet connection
Restart your device after making changes
If proxies or VPNs remain enabled, access may continue to be restricted.