There could be a few reasons why your card might not be working on a subscription service. Here are some common issues and solutions:
Common Issues and Solutions
Insufficient Funds:
Ensure you have sufficient funds to cover the transaction amount required by the subscription service and the transaction fees. Check your account balance and make sure you have enough to cover the subscription cost.
It is good practice to always have an extra $1-$2 on your card balance to cover any currency exchange fluctuations.
Card Type Requirements:
The subscription service might require a specific type of card for payment. At Timon, we offer:
USD Virtual Card: Uses a Nigerian billing address.
USD Mastercard: Uses a US billing address.
NGN Virtual Card: Uses a Nigerian billing address.
If one doesn’t work, we recommend you try the other option. You can transfer funds between your USD virtual cards for free using the Timon app.
Currency Mismatch:
We’ve noticed that some users try to use dollar cards on platforms where the bill is displayed in Naira and vice versa. This mismatch can lead to transaction failures. Ensure that you are using the correct card for the currency displayed by the subscription service.Entering Incorrect Details:
Double-check the card details you are entering. It’s essential to ensure that the card number, expiration date, CVV, and billing address match the details associated with the card. Even a small error can cause the transaction to fail.
Best Practices
Verify Card Type: Make sure you are using the right card for the transaction currency.
Check Details Carefully: Ensure all entered details are correct to avoid transaction failures.
Monitor Funds: Keep an eye on your account balance to ensure you have enough funds for the transaction.
If you need further assistance or have any other questions, please feel free to reach out to our support team. We're here to help!