Overview

Tines product packages are tiered based on the needs of businesses. It relates to the complexity of your initiatives or organization structure.

Please note: In March 2023, we introduced an update to our pricing model for new customers. This pricing model, while available to existing customers, has not been rolled out to all Tines accounts. Please contact your Tines account manager for details about your contracted plan.

Two pricing tiers in Tines

At Tines we believe in simplicity, and our pricing model reflects that. We offer our always free Community Edition and our paid edition.

Community Edition

Our Community Edition is a playground for potential customers or tech enthusiasts to experiment with Tines. It's great for getting started with Tines and demonstrating the value internally before committing to a contract. This is a fixed package – for any additional features or capacity, you must upgrade to a paid plan.

Paid plans

Paid plans include additional features and capacity to allow customers the freedom to build. Within our paid plans we introduced feature tiering based on the team and builders for an account.

Building on the Community Edition features, paid plans include:

Versioning
Change control
Audit logs
MTLS auth
NTLM auth
Expanded Builders limits
Higher limits for event retention and workflows

Our paid plans are priced by a platform fee + add-on bundles.

Platform fee + add-on

Breaking down the Tines paid pricing model

What is the platform fee?

The platform fee is a flat rate for the platform, a fixed set of features, and starting limits for builders, teams, and Stories (also known as, workflows).

The platform fee includes:

Features	Community Edition	Paid Plans
Builders	3	3+
Viewers	∞	∞
Teams	1	1+
Throughput	500	∞
Workflow Management
Action templates	✔	✔
Group Actions	✔	✔
Forms / Pages	✔	✔
Formulas	✔	✔
Monitoring & notifications	✔	✔
Notes	✔	✔
Scheduling	✔	✔
Send to Story	✔	✔
Smart retries	✔	✔
Story Library	✔	✔
Collaboration
Credentials	✔	✔
Resources	✔	✔
Multi-player mode	✔	✔
Version history		✔*
Teams		✔
Custom object sharing		✔*
Controls
Reporting	✔	✔
SSO	✔	✔
IP allowlisting		✔
Just in time user provisioning		✔
Audit logs		✔
Change control		✔
MTLS auth		✔
NTLM auth		✔
Team RBAC		✔
Custom branding
Custom SMTP senders		✔
Corporate domain/CNAME		✔

What are add-ons?

Add-ons expand the capacity for your platform fee. The core options available include:

Add-on	Description
Team	A segmented group of workflows, credentials, resources, and builders.
Builders	An individual with the ability to edit and build within a Storyboard. Builders can exist in multiple teams.
Tunnels	Additional secure gateways between your private networks and Tines tenant
Tenant	Dedicated instances of the Tines platform to segment entire audiences.
Stories	Extend your Story limit by adding a bundle as needed to your tenant.
Dedicated cloud tenant	Access single tenancy, static IP, custom SMTP senders, and customize your domain for pages and prompts.
Dedicated self-hosted tenant	Access Tines on your own environment.

Interested in upgrading your plan? Reach out to our team and we'll help you find the right package for your business.