Overview

Tines product packages are tiered based on the needs of businesses. It relates to the complexity of your initiatives or organization structure.

Please note: In March 2023, we introduced an update to our pricing model for new customers. This pricing model, while available to existing customers, has not been rolled out to all Tines accounts. Please contact your Tines account manager for details about your contracted plan.


Two pricing tiers in Tines

At Tines we believe in simplicity, and our pricing model reflects that. We offer our always free Community Edition and our paid edition.

Community Edition

Our Community Edition is a playground for potential customers or tech enthusiasts to experiment with Tines. It's great for getting started with Tines and demonstrating the value internally before committing to a contract. This is a fixed package – for any additional features or capacity, you must upgrade to a paid plan.

Paid plans

Paid plans include additional features and capacity to allow customers the freedom to build. Within our paid plans we introduced feature tiering based on the team and builders for an account.

Building on the Community Edition features, paid plans include:

  • Versioning

  • Change control

  • Audit logs

  • Expanded Builders limits

  • Higher limits for event retention and workflows


Our paid plans are priced by a platform fee + add-on bundles.

Platform fee + add-on

Breaking down the Tines paid pricing model

What is the platform fee?

The platform fee is a flat rate for the platform, a fixed set of features, and starting limits for builders, teams, and Stories (also known as, workflows).

The platform fee includes:

Features

Community Edition

Paid Plans

Builders

3

3+

Viewers

Teams

1

1+

Throughput

500

Workflow Management

Action templates

Group Actions

Forms / Pages

Formulas

Monitoring & notifications

Notes

Scheduling

Send to Story

Smart retries

Story Library

Collaboration

Credentials

Resources

Multi-player mode

Version history

✔*

Teams

Custom object sharing

✔*

Controls

Reporting

SSO

IP allowlisting

Just in time user provisioning

Audit logs

Change control

MTLS auth

NTLM auth

Team RBAC

Custom branding

Custom SMTP senders

Corporate domain/CNAME

What are add-ons?

Add-ons expand the capacity for your platform fee. The core options available include:

Add-on

Description

Team

A segmented group of workflows, credentials, resources, and builders.

Builders

An individual with the ability to edit and build within a Storyboard. Builders can exist in multiple teams.

Tunnels

Additional secure gateways between your private networks and Tines tenant

Tenant

Dedicated instances of the Tines platform to segment entire audiences.

Stories

Extend your Story limit by adding a bundle as needed to your tenant.

Dedicated cloud tenant

Access single tenancy, static IP, custom SMTP senders, and customize your domain for pages and prompts.

Dedicated self-hosted tenant

Access Tines on your own environment.

Interested in upgrading your plan? Reach out to our team and we'll help you find the right package for your business.

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