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Account locked

What to do if your account is locked?

Glenn avatar
Written by Glenn
Updated over 2 years ago

Why is my account locked?

After multiple failed login attempts (wrong username, wrong password,...) your account will be locked as a precaution. You will then receive an email saying Your account has been locked.

Make sure to check your spam/junk folder in case the email arrived in there.

How can I unlock my account?

Unlock button

In the email you receive you can find a big red UNLOCK button. Simply click this button to open the link and unlock your account.

Attention: As TinkerList requires the use of Google Chrome, make sure to open this link in Google Chrome as well.

Unlock-link

In case the UNLOCK button doesn't work or if you want to manually open the link in your browser, you will find the unlock-link underneath the UNLOCK button. Simply copy this link and paste it in Google Chrome. Now go to this link to unlock your account.

The Unlock button/link is not working

Sometimes clicking the UNLOCK button or copy pasting the link in Chrome doesn't work. In this case simply open an incognito window of Google Chrome (⇧ + ⌘ + N or ⇧ + CTRL + N) and paste the link in this incognito window. This should now work.

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