For Learning Feedback to work on your platform you need to do three things:

  1. Enable the learning feedback feature through feature settings.

  2. Set up one or more automations for the learning feedback survey.

  3. Publish the learning feedback module.

Enable the Learning Feedback feature through feature settings.

  • Go to LXP Control.

  • Go to Settings. Select Features in the top right.

  • Search for Learning feedback in the table. Click on the arrow in the 'Actions' column in the far right. Select Edit feature.

  • Tick the Enabled checkbox, then save.

Set up one or more automations for the learning feedback survey.

  • Go to LXP Control.

  • Go to Content. Select Automations in the top right. (N.B. Soon Automation will be moved to a new menu item called Pathways).

  • Create a new automation. Give the automation a title. As a type of event, pick Scheduled event.

Set up one or multiple conditions for your automation:

You can specify which users are allowed to see the learning feedback survey. E.g. only users from specific groups, only users who have completed a certain module/journey, or only users who have been registered in the platform for more than 30 days. For this example we will go with the latter.

  • Click the + icon to add a condition, choose User-specific time condition.

  • In the field 'How to compare?' choose Compare with current time.

  • In the field 'User specific time field' choose Creation date of user.

  • In the field 'Start of timespan', type 30d.

  • You can leave 'End of the timespan' empty.

  • Save the condition.

Set up the Learning feedback action:

  • Click the + icon to add an action, pick Repeat learning feedback.

  • Pick the module Learning Feedback. This is a hard coded survey (so it does not exist in the client content builder).

  • Choose your Repeat period. E.g. 30d means that after the first time, the survey will be triggered every 30 days.

  • Save the action.

Unlock the Learning Feedback module:

  • Click the + icon again (in Actions). Select Unlock module.

  • In the 'Module' field, select the Learning Feedback module.

  • Save the action.

  • Make sure to save your automation as a whole by clicking 'Unsaved changes' in the top right.

Publish the learning feedback module

The Learning Feedback survey exists as a hard coded module in your platform. This module is set to unpublished by default. This is to prevent that all learners see the survey straight after you switch on the feature. After you have set up some automations, you can now publish the module.

  • Go to LXP Control.

  • Go to Content. Select Modules in the top right.

  • Search for the Learning Feedback module and open it.

  • Click on the pencil in the top right corner.

  • Set the module to Published. Then Save.

  • Make sure to Publish your changes at the end and you're all set!

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