Feedback feature

Introduction to the Feedback feature

Eva Tjitske Jansen avatar
Written by Eva Tjitske Jansen
Updated over a week ago

Gather periodic feedback from learners that can be analysed and compared over time. Collecting feedback from learners is just as important as monitoring the results over time and benchmarking.

Feedback Questions

Remarkable skills

  • Are you equipped with all the skills you need this month? (yes/no)

  • What skills would you like to practice next month? (open question)

Vital knowledge

  • Do you have all the vital knowledge to perform this month? (yes/no)

  • What would you like to learn next month? (open question)

Memorable moments

  • Do you feel motivated to perform at your job? (yes/no)

  • What do you need to stay motivated? (open question)

Learner's and Admin's view

Learner's experience

Learners view the Feedback questions when they login, and it reappears depending on the period set by admins. If Learners do not complete the survey or choose to do it later, it will automatically appear on their to-do list.

Admin's experience

Admins can view the results in TinQwise Control > Reporting > Feedback. The answers are displayed on a monthly basis. Depending on the answers, it is recommended to focus on the areas where learners are lacking the most support.

For instance, if many 'no' answers are collected for the question 'Are you equipped with all the skills you need this month?', it could be great to reinforce the Upskill skill catalogue as part of learner's program and add relevant skills to their role (depending on their answer given in the related open question).

Setting up the Feedback Feature⚙️

You can easily set up the Feedback feature by following the next steps:

Step 1. You need to enable the Feedback feature in Control > Settings > Features.

Step 2. Set up a new automation by going to TinQwise Control > Behaviour > Automations. Name it and select Check periodically as the type of event.

Step 3. Choose the condition based on your needs and add the following actions:

  • Repeat feedback survey: Pick the activity Feedback. This is a hard coded survey (so it does not exist in the client content builder). Additionally, you have to set up the Repeat period. In this example the survey will be triggered every 30 days.

  • Unlock activity: Pick the activity Feedback. You can also make the survey optional for the users by clicking the Optional box.

Step 4. Save the automation.

Publish the Feedback activity

The Feedback survey exists as a hard coded activity in your platform. This activity is set to unpublished by default. This is to prevent that all learners see the survey straight after you switch on the feature. After you have set up some automations, you can now publish the activity.

Go to TinQwise Control > Content > Activities and look for the Learning Feedback activity.

Next, hover on the activity and click on "Edit". You can switch between tabs to edit your activity and/or content here.

When you are done with editing, there are two ways of publishing your activity:

  • Check the box in the left upper corner and then click on the three dots and select "Publish activities"

  • Navigate to Settings tab, click on the pen icon in the right upper corner on Activity settings field, check the box "Published" and save.

Make sure to Save all changes at the end and you're all set!

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