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Troubleshooter: unwanted content in "My progress"
Troubleshooter: unwanted content in "My progress"

Find possible solutions to a user seeing more activities than expected in "My progress".

Lena Wesselink avatar
Written by Lena Wesselink
Updated over a week ago

Users can track their own progress. They can access it in the top navigation menu under the tab "More".

They can see the following information:

  • Percentage of their total progress on the platform.

  • Which journeys they have access to.

  • Which activities are in each journey and which ones they have completed.

All activities that aren't in a journey will be placed under "Other".

However, sometimes certain users see activities in their "My progress" report that you don't want them to see. This has as a consequence that they need to complete these activities to be able to reach a score of 100%, even when these activities are not meant for them.

The reason for this is that activities are automatically added to "My progress" even when they are not in the discovery stream. So when there are no automations linked to a activity (making it available for everyone) but the activity is published the user will not see the activity on their discovery stream but it does appear in "My progress".

Thus, to remove the activities from "My progress" you need to remove the access to the activity. This can be done in several ways:

  1. Unpublish the activity.

  2. Create a automation linked to the journey.

If there are no users (yet) on the platform who should see the activity, then the easiest solution is to unpublish the activity. To do this, go to TinQwise Control (yourplatform.platform.co.nl/control) > Content > Activities.

Here you can find a list of all activities that are available on your platform. This includes activities created in your content builder, uploaded SCORM activities or external learning content.

Use the "Search activity" function to search for the activity you want to change the access of. The activity will show up with the following information:

  • Published or not

  • In which journeys the activity is in

In the example below, you can see that the activity is published but it is not in any journeys.

When you click on the activity you can see that there are also no automations that use this activity.

Since the activity is published and there are no automations linked to it, the activity is accessible by everyone. This is the reason why it will show up on their "My progress".

Here's a tip. You can quickly check if the activity access is set up correctly by checking the number of invites for the activity. If the activity is only meant for a select group of users but you see thousands of invites, you know something is not set up correctly.

To remove access by unpublishing the activity:

  1. Edit the activity details

  2. Uncheck the checkmark of "Published".

  3. Save

  4. Publish your changes

To remove access by creating an automation:

  1. Create new automation

  2. Type of event: Check periodically

  3. User condition: add groups or users that should have access (or add a test group if no users should see the content).

  4. Action: Unlock activity - select the activity

  5. Save changes

Because there is now a automation linked to the activity, the activity is inaccessible to users not included in the automation, and will therefore be removed from their "My progress".

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