If a learner has two accounts, like one with a personal email and one with a work email, or two duplicate account, you can transfer progress from one to the other.
This article shows you how to do it and what to expect.
📍 Where to find the transfer progress option
You can start a progress transfer from the Users page:
Go to Users
Click the three dots in the top right of the screen
Select Transfer progress
👥 How to select accounts and transfer progress
Once you select Transfer progress, you'll be taken to a screen where you can choose two user accounts:
Under Account 1 and Account 2, use the dropdowns to find both user accounts
Choose which account you want to keep
Review the sections:
Credentials (login info, email, password)
Progress (learning content, skills, group membership, notifications)
Click Transfer progress at the bottom of the screen
🔥 Important:
The progress from the other account will overwrite the progress in the account you choose to keep.
⚠️ What to expect after the transfer
The selected account will retain its login credentials
The other account will be deleted
Progress is not merged, only one set of progress is kept
This action cannot be undone
💡 Important:
Only transfer progress between accounts that belong to the same learner to avoid data mix-ups.
Example use case
A common example is pre-boarding and onboarding:
You can transfer the progress of learners who started pre-boarding with a personal email to their work email once they officially join the company and begin onboarding after their contract start date.