Everybody is busy, your employees as well. Visiting the platform might not be their number 1 priority, and sometimes they just forget to come back after completing some activities. You can use automations to send an e-mail notification to those who haven't logged in to the platform for a while.
User case example: users need to be nudged back to the platform when they haven’t logged in to the platform for a month.😴
Create the reminder automation:
Use the following basic steps to create a reminder automation:
Step 1. Go to Behaviour > Automations in TinQwise Control
Step 2. Create a new Automation
Step 3. Give the Automation a name and choose Check periodically
Step 4. As condition select:
‘User-specific time condition’
How to compare: Compare with current time
User specific time field: Last login of user
Start of timespan: 31d
Step 5. As action select:
Notify user
Title: “Get inspired by the NAME Academy”
Message: “Hi {{event.user.first_name}},
Good news! There are activities ready for you. Use these activities to learn, be inspired and become even better at what you do.
Have fun!"
Check 'send_email' box.
Email message:
"Good news!
There are activities ready for you at the Academy. Use these activities to learn, be inspired and become even better at what you do. Go to the Academy via the link below.
Have fun!"
Email template: Notification (global)
Recipients: user
User source: event -> user
Step 6. Save the automation
Done! User who haven't logged into the platform for 31 days will now automatically receive an e-mail notification.
💡 Note: As soon as you enable this automation, it sends the email to everyone whose last login is more than 31 days ago, all at once. Check the number of matching users with the eye icon first, or add an end to the timespan (for example 31d to 32d) so only users who cross the line from then on are emailed. Each user receives this email once, so someone who comes back and goes quiet again is not emailed a second time.
This goes for any notification with an open-ended time condition, which goes out to everyone past the threshold as soon as you enable it.