How do you know if you have the proper rules for your store? There are a few tricks that you can employ to work towards the most equitable outcome.
1. Analyze "Take-Home Pay Per Hour" for Fairness
Objective: To verify that employees in similar roles are earning a comparable amount in tips.
Key Metric: The most important indicator of fairness is the "Take Home per Hour" column on the Breakdown Page.
What to Look For:
Consistency: Employees with the same job code should have similar take-home pay per hour.
Equitable Tiers: Different roles should fall into logical pay bands (e.g., all servers earn $25-$35/hour, while all bussers earn $8-$15/hour).
Action: If you see significant inconsistencies, your rules may need adjustment.
2. Identify and Correct Job Code Errors
Objective: To fix data issues that prevent tips from being assigned correctly.
Problem: "None" Job Codes
What it Means: A sale was recorded without a clocked-in shift, so TipHaus cannot assign a job code.
Solution:
Hourly Employees: Correct their clock-in/out times in your POS system.
Salaried Managers/Other: Use Manual Job Code Assignments in TipHaus Settings to permanently assign a job code to them (e.g., "Manager").
Problem: Sales from Clocked-Out Employees
What it Means: An employee made a sale after clocking out for their shift.
Solution: Adjust the employee's clock-out time in the POS to include the time of the sale.
3. Use the Correct Rule Type for Each Situation
Objective: To choose the rule type that best fits the operational workflow.
Time-of-Sale Rules
Best For: Tipping out employees who provide direct support during a sale.
Example: A server tips out a bartender 5% of their beverage sales for making the drinks.
Daily Rules
Best For: Tipping out support staff who work outside of service hours.
Example: A prep cook who works from 6 a.m. to 2 p.m. receives a percentage of the day's total food sales, even though they are not present during the dinner rush.
4. Manage "Ghost Job Codes"
Objective: To ensure that placeholder job codes do not incorrectly retain tips.
What they are: Job codes used to track sales not tied to a specific person, such as online orders, catering, or a general bar terminal.
Critical Rule: Ghost job codes must have a $0 take-home amount after all tip distributions are complete. If they retain money, it can appear as if the company is keeping tips.
💡Toggling on Invalid Take-Home Notifications will help alert you when a job code that should not have tips has a Take Home after all calculations have been completed.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.