For any unlocked pay period, you can always go to the Breakdown Page or Reporting Page, click the “Sync” button in the top right of the screen, and select the location(s) and date that you would like to sync to TipHaus. Most of your data should be automatically updated from your POS, but TipHaus will grab the most recent Sales and Worked Shift data from your systems once the sync is initiated.
Syncs generally take 1-2 minutes per business day to complete and reflect on the breakdown. Accounts with high volumes of data or large numbers of rules may take longer to sync. The “Rules Processing” message will display to the right of the blue Export button on the Breakdown Page until the sync has been completed.
💡Tiphaus can only re-sync data for open pay periods. If you need to reprocess data for a locked pay period, please refer to this article: How to Unlock/Lock the Previous Pay Period
Need to Sync New Data from Your POS?
Your Employee, Job code, Sale Item Categories, and Revenue Center lists are updated every day at the beginning of the business day if you added new employees, job codes, sale item categories, or revenue centers on your Point-Of-Sale or Time Tracking software.
If you’ve recently added new Employees, Job Codes, Sale Item Categories, or Revenue Center information to your POS, you can trigger a manual sync to pull the updates into TipHaus.
To do this:
Go to your Settings Page
Select the relevant location
Click into the Employees, Job Codes, or Sale Item Categories tabs (depending on what you updated)
Click the Actions button
Select "Resync with Point of Sale"
This will manually refresh the data and ensure your latest POS updates are reflected in TipHaus.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard