We are sorry to hear that you are experiencing issues with Zoom!
To make the troubleshooting as fast as possible, please share the following information via our Support chat.
Your Mac/Windows version
Your tl;dv desktop app version. You can find it by opening the tl;dv app on your desktop
Also, please do the following:
Start a new meeting on Zoom via your calendar
Click "Record & Highlight" and try to reproduce the error
Now click on the drop-down on "tl;dv 2.2.7" and click on the copy icon in the top right corner
Please paste the information into our support chat
Thank you! Those points would help us a lot to unblock you as soon as possible! 🙏
Note: If you run an outdated version, you can always download the newest tl;dv desktop here.