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My purchase is not going through?
My purchase is not going through?
Belle Abbott avatar
Written by Belle Abbott
Updated over a week ago

The following is a list of the checkout error messages you may encounter:

  • Checkout Error: "Your postal code is incomplete"

    • This message can occur for users outside of the United States or Canada if the zip code is unrecognized or not required. If this is the case, leave the zip code blank

  • Checkout Error: "Your card is not supported for this currency"

    • This message indicates that your credit card is not able to make international payments. Please contact your bank for further assistance.

  • Checkout Error: "Oops! It looks like something went wrong. Please try again."

    • This message can occur for a variety of reasons, such as:

      • Country-specific regulations.

      • Your credit card brand is not supported by our payment processor.

      • Your currency is not supported by our payment processor.

  • Checkout Error: "An unexpected error occurred"

    • This message can occur for a variety of reasons, such as:

      • Country-specific regulations.

      • The credit card brand is not supported by our payment processor.

      • The currency is not supported by our payment processor.

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