Question
Why can't I see an Amex chargeback in the Chargeback Challenger?
I can't see the Amex chargeback in the Chargeback Challenger. Can you help me with this?
What to know about Amex Direct Chargebacks
Answer
If you're using Amex Direct, it's important to know how chargebacks are handled:
Disputes go through Amex directly. You'll need to manage any disputes using the Amex Merchant Center.
Toast isn't involved in these specific payment processes. Our system isn't set up to process or debit for these particular Amex transactions.
Amex will debit your account directly. Any chargebacks will be processed and debited by Amex from your account.
Please reach out to Amex or check your Amex Merchant Center for details on these disputes.