Access the Kitchen Overview Report
To find the Kitchen Overview page, navigate to Reports > Kitchen Operations > Kitchen Overview.
The Kitchen Overview page allows you to view kitchen configurations and devices to more easily pinpoint issues that impact kitchen operations.
This overview aims to help you review and troubleshoot the following questions more quickly:
Why aren’t tickets firing to the kitchen?
Why aren’t tickets displaying on certain KDS' or printing at certain printers?
Why are tickets displaying or printing on incorrect devices?
Why are menu items displaying or printing on incorrect devices?
Why is the printer printing too many tickets?
When you select Kitchen Overview in the Reports list, the page will automatically update and publish kitchen data on the location that you’re logged into. The page will render the location’s published data as of the time the page was loaded. The timestamp at the top of the page indicates when the data was last updated.
Kitchen Overview: Using the Page
The Kitchen Overview page has three sections:
Kitchen Summary: Details and settings that are relevant to the kitchen at a high level.
Expo: Details, settings, and devices configured for expediters.
Prep Stations: Details, settings, and devices configured for prep stations.
On the left-hand side of the page, there is a navigation bar with each of the three sections listed. To quickly go to any one of these sections, select the section name.
In the top right-hand corner, a timestamp indicates the time the page was updated. This timestamp is listed in the restaurant’s time zone.
Kitchen Overview: Kitchen Summary
The Kitchen Summary section provides a snapshot of what’s going on in the kitchen, along with links to the corresponding settings page if changes are needed:
Auto-Firing Device in the Kitchen: Which (if any) auto-fire device(s) is set up in Toast Web.
Active Item Routing Rules Configured: How many item routing rules are set up and active in Toast Web.
Expo Enabled?: Whether the Two-Level fulfillment setting is enabled. Single indicates single-level fulfillment, while Two level indicates two-level fulfillment.
Pacing Enabled?: Whether the Course Pacing setting is enabled in Toast Web.
Kitchen Overview: Expo
The Expo section provides an overview of how your restaurant’s expediter is configured. It includes:
Prep stations sent to expediter
Printing mode
Overriding prep time capabilities
Total expediter device count
Expediter fulfillment level
Device count by device type (printer and KDS devices)
Note: For device settings that allow you to select all, some, or none (for example, stations sent to expediter), the report will return All if all options or no options are selected. It will list out the selected options if only some are selected.
To look at expediter settings at the device level, expand either the Printers or KDS section if there are any devices available by selecting the dropdown arrow on the right.
Note: Device-level data is on all configured devices, not only active devices. This report is not able to filter active devices.
Expediter printer information includes:
Printer name
Serial Number
Ticket Type
Backup Printer
IP/MAC Address
Expediter KDS device information includes:
Device Name
Serial Number
Toast POS app version
IP/MAC address
Non-printing Prep station selections
Courses Displayed selections
Dining Options Displayed selections
Receipt Printer
Auto Print on Fulfilled
Kitchen Overview: Prep Stations
The Prep Stations section provides an overview of how your restaurant’s prep stations are configured. It includes:
Prep stations Configured
Prep Stations Sent to Expediter
Prep Stations with Ticket Printers
Prep Stations Configured to Always Print Tickets
List of prep stations and the total device count associated with each prep station
Note: For device config settings that allow you to select all, some, or none (for example,. stations sent to expediter), the report will return All if all options or no options are selected. It will list out the selected options if only some are selected.
To view prep stations settings at the device level, expand the prep station you’d like to evaluate by selecting the dropdown arrow on the right. Here, you’ll see two tabs: one for Printers and another for KDS. You can switch between viewing details for each device type.
Note: Device-level data is on all configured devices, not only active devices. This report is not able to filter active devices.
Prep station printer information includes:
Printer name
Serial Number
Ticket Type
Backup Printer
IP/MAC Address
Prep station KDS device information includes:
Device Name
Serial Number
Toast POS app version
IP/MAC Address
Non-printing Prep station selections
Courses Displayed selections
Dining Options Displayed selections
Receipt Printer
Auto Print on Fulfilled