At this time, Bill Pay is supported on Google Chrome and Microsoft Edge on mobile and desktop devices. We are actively working on enabling Bill Pay on Safari and Mobile Web Browsers.
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A bill is an invoice that has undergone the review process and is completed in xtraCHEF. Once the customer's invoices are completed and there are no pending reviews and exceptions, invoices will show as a bill on your dashboard.
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Documents uploaded as Receipts or Credit Memos will not appear in Bill Pay.
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Only Tenant Admins will have access to the Bill Pay Terms & Conditions, the Bill Pay module, and payment submission processes. Bill Pay will not be accessible to xtraCHEF users with an assigned user role of Restaurant Manager, Invoice Capture, Restaurant User, or Executive.
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Bill Pay is available within xtraCHEF in the left-hand navigation menu. The Dashboard tab contains different tiles that include your bills due and any bills with action needed. Selecting a bill with action needed or selecting the Bills tab will show you a filterable table of all your bills. Bill Pay settings can be accessed by navigating to the gear icon > Bill Pay.
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Bills that have an outstanding balance will be listed as Action Needed in the Overview tile on the Dashboard. By default, we pull over completed invoices that were uploaded in the past 30 days. Please reach out to support@xtrachef.com if you would like to modify this. Bills will be marked as paid when Bill Pay begins processing payments equal to the remaining outstanding balance of the bill.
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Any bill uploaded to xtraCHEF is available for Bill Pay. Use Bill Pay to help you track where your money is going.
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We base what’s due this week and overdue on the due date on your invoice, the payment term assigned to your vendor, and/or the default payment term you have set up. Due dates are generated based on the Payment Term assigned to your vendors. If there isn't a default payment term set up on your account, a date one week out from the due date will be applied.
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Bill Pay supports paying your bills with a bank account.
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For paying a Bill via ACH, the bank account you have registered with Toast as your Deposit account will automatically show up on your Bill Pay Settings page. This is automatically disabled on the first login, so you will need to turn this on. You have the option to turn this on and off his account in your xtraCHEF Bill Pay settings page (gear icon > Bill Pay).
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Payments will begin processing on the date the payment is scheduled, except for holidays and weekends. If your scheduled payment date falls on a federal holiday or weekend, payment processing will begin the next business day.
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Your vendor can be paid by bank account ACH transfer or physical check.
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We will distribute payments to your vendor based on the information available in the Bill Pay tab of your vendors (Vendors > select a vendor > Bill Pay). If ACH and Remit address information is available, we will send your vendors an ACH bank transfer so that your bills get paid as soon as possible.
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Payments that are made outside of the Bill Pay system can still be tracked in Bill Pay by creating an Offline Payment. Select this option as the payment method while paying a bill. No funds will be taken from your account when you record an offline payment and these are not synced to QuickBooks Online.
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Yes, payments that have a Scheduled status can be canceled. Payments that have a Processing status cannot as money movement is already underway. Please contact us at toastbillpay@toasttab.com if you have questions related to a processing payment.
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To cancel a payment, navigate to the bill and expand the payments activity, select the three dots icon next to your payment, then select Cancel payment.
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Bill Pay offers a variety of ways to manage your bill payments. You can submit a payment for immediate processing or schedule a payment for a future date.
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Yes, you can pay multiple invoices at once across different vendors in one action. To do this, navigate to the Bills tab. Once loaded, click on all the invoices you’d like to pay, then select Pay in the top right corner of your Bills list. This will take you to your payment summary screen where you can submit your payments at once.
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No. To support easier reconciliation, we charge your card or debit your account per invoice and the invoice number is listed in the transaction description on your statement.
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We want to make sure we get your ACH payments and checks to the correct vendor, on time. To do this, we are monitoring all of your payments closely to ensure that all ACH transfers are successfully making it to the vendor account you provided and that your checks are making it to the remittance address submitted with the payment.
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If paid by ACH transfer, your vendor will see a transaction from Toast Payments with the invoice number listed in the transaction description.

If paid by check, your vendor will receive a physical check, delivered to the Remit Address on file. The check will be from Toast and the memo information and Customer ID you provided when you submitted your payment will be included on the check stub.
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Yes. When you are in the process of making a payment to a vendor, you can add your vendor remittance email address and click on the checkbox to confirm that the vendor will get a payment confirmation email.
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You can view payment details by locating the invoice you paid and selecting the three dots > View Payment Details. You will be able to view the details of your payment and who submitted it.
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When you make payments within Bill Pay, and we have successfully secured the payment funds, we will record a payment transaction record in QuickBooks Online and will update the status of your bill.

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You can track the status of your payments by navigating to your bill and expanding your payment details. Payment statuses you could see:

Payments can take up to 10 business days from your scheduled payment date to reach your vendor, depending on how your vendor receives payments. To help ensure timely delivery, please schedule your payment more than 10 business days in advance of the due date.
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Below are sample timelines based on how you’ve paid, how your vendor would like to be paid, and when you submit your payments.
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*Would only apply to payments that are submitted for the same day or Pay Now, not for future-dated payments

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*Would only apply to payments that are submitted for the same day or Pay Now, not for future-dated payments

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*Would only apply to payments that are submitted for the same day or Pay Now, not for future-dated payments

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*Would only apply to payments that are submitted for the same day or Pay Now, not for future-dated payments

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