Buy X, Get Y bonus gift card promotions are currently in limited release with select customers. Check back soon for updates! |
Can I run a bonus gift card promotion in-store?
Bonus gift card promotions run online only, in your Toast eGift Card shop. Gift cards sold in-store on the Toast POS don't earn a bonus gift card.
To offer a similar bonus in-store, you can train your staff to hand out a physical gift card when guests buy gift cards. Gift cards handed out this way are issued outside the promotion, so they don't appear in the promotion's Offer Details.
Also asked as:
Does the bonus gift card work for POS gift card sales?
How do I give a bonus gift card for in-store purchases?
Can I run a bonus gift card promotion on my Toast Website or branded app?
Bonus gift card promotions run only in your Toast eGift Card shop. They don't run in gift card shops embedded in Toast Websites or in branded app gift card flows.
Do I need a separate promotion for each location?
You need one promotion for each eGift Card shop. If all your locations share one eGift Card shop link, one promotion covers them. Guests can redeem bonus gift cards at any location in your gift card group.
Also asked as:
Can one campaign apply to all my locations?
How is minimum spend calculated when a guest buys more than one gift card?
Minimum spend is based on the total gift card value in a single cart. For example, two $50 gift cards in one cart count as one $100 purchase, not two $50 purchases. Guests receive one bonus gift card per transaction, for the highest tier they qualify for.
How is minimum spend calculated when a discount is applied?
Minimum spend is calculated on the cart subtotal after discounts. A guest who uses a gift card promo code must still meet the minimum spend after the discount to earn a bonus gift card.
Can a guest get more than one bonus gift card in one purchase?
A guest gets one bonus gift card per transaction, for the highest tier they qualify for. For example, if your tiers are buy $100 get $20, buy $200 get $40, and buy $300 get $60, a guest who buys $300 in gift cards receives one $60 bonus gift card, not several smaller ones.
Also asked as:
Why did my guest get only one bonus gift card?
Do bonus tiers stack?
What's the highest minimum spend I can set?
The highest minimum spend you can set is $500. This matches the maximum eGift card purchase amount in the eGift Card shop.
Can I set an expiration date or redemption window for bonus gift cards?
You can't set an expiration date or redemption window for bonus gift cards. Bonus gift cards don't expire and work like any other Toast gift card. If you want to choose when guests can redeem their bonus, a bonus voucher promotion lets you set a redemption window. To learn more, see Set Up and Manage “Buy X, Get Y” Promotions: Reward Gift Card Purchases with Discount Vouchers.
Also asked as:
Do bonus gift cards expire?
Can I make the bonus gift card valid only in January?
Can I exclude menu items from bonus gift card redemption?
You can't exclude menu items from bonus gift card redemption. Guests can use a bonus gift card on any purchase, the same way they use any other Toast gift card.
Also asked as:
Can I block alcohol from bonus gift cards?
Can I customize the bonus gift card or its email?
Bonus gift cards and bonus gift card emails can't be customized. You can't edit the fine print or any other text in the bonus gift card email.
Also asked as:
Can I change the fine print on the bonus gift card email?
What should I do if a guest didn't receive their bonus gift card?
A guest who didn't receive their bonus gift card should first check their spam folder. The email comes from no-reply@toasttab.com with the subject line "Your free gift card to [Restaurant Name]."
If the guest still can't find it:
Ask the guest for the email address they used for their eGift card receipt.
Use Toast IQ to find gift cards issued to that email address.
Share the bonus gift card number and PIN with the guest.
You can also find a bonus gift card by check ID in Toast Web > Marketing > Offers > Track & manage. If you can't find a bonus gift card for a qualifying purchase, contact Toast Customer Care.
Also asked as:
Why didn't my guest get their free gift card?
How do guests use their bonus gift card?
Guests use a bonus gift card the same way as any other Toast gift card. They can redeem it in person at your location, or online if you use Toast Online Ordering.
What's the difference between a bonus gift card and a bonus voucher?
A bonus gift card is a real gift card with its own number, PIN, and balance, and it counts toward your gift card liability. A bonus voucher is a single-use promo code that starts with GIFT_SAVE and is entered in the promo code field at checkout. Bonus vouchers come from a different promotion type.
Bonus gift card | Bonus voucher | |
Where the promotion runs | Toast eGift Card shop only | Toast eGift Card shop and in-store on the Toast POS |
How guests receive it online | Emailed automatically | Emailed automatically |
How guests receive it in-store | Not issued automatically. You can choose to hand out a physical gift card yourself. | Printed automatically with the receipt |
Holds a balance | Yes, like any other gift card | No. It's a single-use promo code. |
How it's used | Can be spent across multiple checks | Must be used on one check |
When the promotion runs | You choose the dates | You choose the dates |
When it can be redeemed | Can't be set. Bonus gift cards don't expire. | You choose the redemption window |
Terms you can change | None | Redemption period only |
Cost to your restaurant | Stored value that counts toward your gift card liability | Cost only when a guest redeems it |
To learn more, see Set Up and Manage “Buy X, Get Y” Promotions: Reward Gift Card Purchases with Discount Vouchers.