Question
How can I sign up to test out new product updates and give feedback on new product functionality?
Answer
Products this applies to: Toast Web
Beta testing allows a select number of customers to use new products and get access to new product updates at their restaurant prior to releasing it to all Toast customers.
As a final round of testing, beta customers have the ability to give feedback as they test out product functionality.
Review Toast's beta participation agreement to learn more.
To access Test Kitchen, navigate to Toast account > Test Kitchen > Test Kitchen or select the button below.
Note: This page currently only works on a desktop.
With Toast Test Kitchen, you can learn about all new and ongoing beta testing opportunities and opt in to beta programs straight from Toast Web.
Each beta uses one of three program types. The program type affects how soon you can use the feature after you sign up:
Instant Access: The feature is available within minutes of signing up.
Waitlist: There is no fixed timeframe. Access depends on when the product team is ready, which could take days or weeks.
Early Access: Timing depends on the individual beta. Most Early Access betas work like Waitlist betas, but some are set up as Instant Access.
Note: Waitlist and Early Access betas do not have a committed timeline for when you get access.
After you sign up, you receive a confirmation email that tells you whether you are on the Waitlist or have Instant Access.
If something does not look right, reply to your confirmation email:
Waitlist or Early Access: Reply if you have not heard anything in a while.
Instant Access: Reply if you cannot access the feature.
Navigate to Toast account > Test Kitchen > Test Kitchen.
Review the list of beta programs. Programs you're enrolled in show as Enrolled, Active, or Joined.
You can also check for these signs that a beta is active on your account:
The beta feature appears in its menu section in Toast Web.
You see a feedback banner or a Give Feedback button inside the feature.
Your confirmation email shows the feature as active. Search your inbox for "Toast Test Kitchen" or "Toast Beta" to find it. The email also shows whether you're on a waitlist.
Note: Enrolled accounts may also have access to private Test Kitchen discussion forums in the Toast Community.
If you don't see the beta listed as Enrolled, Active, or Joined, you're not enrolled yet. If you think you should be, reply to your confirmation email.
Provide feedback directly within the beta feature you are testing.