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16 articles in this collection
Written by Matthew Reeves, Nathan Goldstein, and Tyler Benning

Video Series

What is a program?

Learn about what makes a program distinct

Written by Nathan Goldstein
Updated over a week ago

Choose your pairing process

Figure out which mentoring pairing process works best for your program.

Written by Nathan Goldstein
Updated over a week ago

Configure your pairing algorithm

Set up the way the software supports your pairing

Written by Nathan Goldstein
Updated over a week ago

Programs

How do I make a user ineligible?

Written by Matthew Reeves
Updated over a week ago

How do I change how frequently mentees and mentors meet?

Written by Matthew Reeves
Updated over a week ago

Registration

How do I add a user?

Written by Matthew Reeves
Updated over a week ago

How do I view a user’s registration answers?

Written by Matthew Reeves
Updated over a week ago

What are personal assistant permissions?

Learn about how to add personal assistants to manage mentorship on someone else's behalf

Written by Nathan Goldstein
Updated over a week ago

How do I remove a default question from the registration questionnaire?

Written by Matthew Reeves
Updated over a week ago

How do I invite people to register?

Written by Matthew Reeves
Updated over a week ago

Pairing

What is a staged pairing?

Written by Matthew Reeves
Updated over a week ago

How do I override an individual user's capacity for mentors or mentees?

As an admin, you can respond to requests to change someone's capacity on a per program basis

Written by Nathan Goldstein
Updated over a week ago

How do I stop a pairing?

Read this article if you need to unpair two users

Written by Nathan Goldstein
Updated over a week ago

How do I pair users?

Written by Matthew Reeves
Updated over a week ago

Smart Algorithm Rules

How can I ensure the most amount of people get paired in my program?

Written by Tyler Benning
Updated over a week ago

Email Management

How do I change the subject line of emails?

Customizing your app emails

Written by Nathan Goldstein
Updated over a week ago