The following article will help you understand what how to interpret the reports in Together Platform.
Date Ranges
Reports about Registrants and Sessions will always respect date filters. This is because a User can only transition to "Registered" once (and can't "unregister"), and a session can only transition to "Completed" once (and can't be "un-completed").
Data Refresh Intervals for Reports
Reports in Together under Reports have their data synced once per day. Reports are updated every 2 hours between 6AM - 8PM local time. Other tables and reports outside of the Reports area of Together sync their data in real time.
Region | App Domain | Reporting data refresh time |
US | app.togetherplatform.com | 6AM - 8PM ET |
CA | ca.togetherplatform.com | 6AM - 8PM ET |
AUS | au.togetherplatform.com | 6AM - 8PM AET |
EU | eu.togetherplatform.com | 6AM - 8PM CET |
Refresh times are approximate, data will be refreshed within 30 minutes of the target time.
Downloading Report Data
When accessing reports in Together, individual data sets can be downloaded using the Drill function.
As an Admin, navigate to Reports.
Select the metric you want to download, and click Drill.
Select Download.
On the final modal, select All possible results under Row limit to ensure all records populate in the resulting file.
Click Download in the above modal.