If an order does not integrate to POS, FreshKDS or ToGo Printer for any reason, OrderCloud will reach out to the contacts listed in the backup notification section to let them know that there is an order waiting to be confirmed and fulfilled.
Backup Notifications can be sent via Text Message (SMS) or Phone Call.
To set up Backup Notifications. Login to OrderCloud, Manage Stores, select the Location from the Location list. Under the Location Home tab find the Backup Notification section. Select the Add+ button.
Fill out the required information. First Level will receive a notification as soon as the integration fails. Second Level will receive notification 5 minutes after the First Level receives the initial notification and Third Level will receive 5 minutes after that.
All notifications will stop once the Confirm Order button is pressed, on the Order in the OrderCloud Orders section.