Partial refunds can be processed on Orders with the exception of those orders paid for with Loyalty, Gift Card or Meal Plan.
Steps for Processing a Partial Refund
Login to OrderCloud
Select Manage Stores
Select the Location
On the Orders tab locate the Order
Select the drop down arrow next to the Order
Select Partial Refund
Type in the Subtotal Amount to Refund - the system will automatically calculate the tax on the subtotal amount. If any percentage amounts of tip or surcharge where applied to the sale those will be calculated and refunded based on the subtotal amount also.
Review the total to be refunded and when correct select Process Refund
NOTE: Orders over 30 days old cannot be refunded.