Integration setup for Access Tonic
If you use both Access Collins and Access Tonic, you can integrate them so that ticket purchases are automatically sent from Access Tonic to Access Collins as confirmed bookings.
You can do this by mapping ticket types to Access Collins booking types from within the Access Tonic admin. As long as the event is linked to an Access Collins venue group, you can activate the integration by following the steps below:
Note: If you are unable to enable the integration, it might be because the event isn't linked to your Access Collins venue group. To check if the settings are correct, please contact your account manager.
In Access Tonic Admin, click the Manage for the applicable event.
Click the Manage Integrations tab.
In the Access Collins integration box, click Enable Integration.
In Site Name, select the site in Access Collins where purchases for this event are sent.
In Marketing Preferences, select which Access Collins marketing preferences are opt-in.
This is for customers who consent to your event marketing.
In Booking Type Mappings, select which booking type each of the ticket types is mapped to.
To apply any new tickets automatically to a booking type, select the Default Booking Type.
Select Enable Integration.
Integrating tickets already purchased
Only purchases made after the integration automatically send to Access Collins. To send previous purchases, follow the above steps and then select SYNC.
If some tickets have already integrated but you want to sync, doing this will not amend the status of the tickets which have integrated.
Integration setup steps for Access Collins
For tickets to pull through to Access Collins as bookings, you need to have mapped them to a Booking Type. You can use an existing booking type that's available through Access Collins, or create a new one specific to your Access Tonic event.
Note: If you're using a new booking type that shouldn’t be bookable through your Access Collins widget, ensure it's either excluded from the widget using the v2 widget wizard, or you've limited availability to render it unbookable.
Bookings from Access Tonic don't automatically assign to a table or area in Access Collins, they sit in the unassigned row on the diary for you to manually assign. Use the Space Optimiser to allocate them to areas, provided you've configured your booking type with areas and availability.
Push Access Tonic purchases to EPoS
Once you have set up the Access Tonic and Access Collins integration, you can activate sending the ticket payments to any EPoS by selecting enable pushing to EPoS to Yes.
Refunds
You can't refund bookings through Access Collins, you need to do this via Access Tonic. However, when you edit or refund a purchase in Access Tonic, the booking information automatically updates in Access Collins. The funds pay out based on the standard Access Tonic payment cycle of four working days after the event has taken place.
How the Access Tonic data is logged in Collins API
Booking field | API field | Access Tonic |
Site | venue_id | Collins site linked during set up |
Status | status | "complete" |
First name | first_name | Customers first name |
Last name | last_name | Customers last name |
Customers email address | ||
Phone number | phone | Customers phone number if given |
Source | partner_source | "Access Tonic" |
Booking type | type | As per integration setup |
Guests | num_people | Quantity of ticket type in purchase |
Date | date | Ticket start date |
Start time | time | Ticket start time |
Until time | duration | Ticket until time |
Value | value | Transaction value (exc booking fee) |
Purchase reference | tonic_reference | A new purchase reference is created |