At the #1 Prop Firm, Topstep is committed to delivering the 5-Star Experience every trader deserves. Our Trader Support Team is made up of Funded Traders and industry experts, so you can be confident you’re getting help from people who truly understand your journey.
Start with Windy
Windy is Topstep’s AI-powered support expert and can answer most questions across a wide range of topics. Think of Windy as your first stop for quick, accurate help.
Ask anything. You can ask Windy multiple questions, even across different topics, and get answers right away.
Use complete sentences. The more detail you give, the more helpful Windy’s response will be.
Speak your language. You can reach out to Windy in your native language, and Windy will respond in the same language.
Get connected if needed. If Windy can’t fully resolve your question or issue, you can ask to connect with our Trader Support Team. Windy may gather key details first to make sure our team can assist you quickly.
At the end of a conversation that was sent to the team, you’ll see a confirmation that your message was sent. From there, you can provide additional context to help us troubleshoot faster. For example, providing Order IDs, screen recordings, screenshots, timestamps, or the product(s) you were trading in advance can help us more quickly resolve your issue.
Chat
Chat with us by clicking the blue messenger box on the bottom right corner of your screen, or by clicking "chat with us" at the top-right of the Topstep website. Windy, our AI assistant, will do its best to help first. If more assistance is needed, Windy can connect you to the Trader Support Team.
Phone Support
Give us a call at 888-407-1611, Monday to Friday, between 8:00 AM and 5:00 PM Central Time. Windy, our AI assistant, will do its best to help first. If more assistance is needed, Windy can connect you to the Trader Support Team.
Currently, phone support is available only in English. If you need assistance in another language, please reach out to us via chat, email, SMS, or WhatsApp for the best possible support experience.
Send us an email at help@topstep.com. Windy, our AI assistant, will do its best to help first. If more assistance is needed, Windy can connect you to the Trader Support Team.
SMS
Text us at (866) 448-1642. This option is only available to traders in the United States, and standard messaging rates may apply. Windy, our AI assistant, will do its best to help first. If more assistance is needed, Windy can help you connect to the Trader Support Team.
Message us on WhatsApp at +1 (773) 900-6673. Windy, our AI assistant, will do its best to help first. If more assistance is needed, Windy can help you connect to the Trader Support Team.