As the #1 Prop Firm, Topstep takes immense pride in ensuring that all traders get the 5-star experience they expect from Topstep. Our Trader Support Team is made up of Funded Traders and industry experts, so you know you’re talking to the best people.
You can contact our Trader Support Team through Windy, our AI chatbot, by clicking the blue messenger box on the bottom right corner of your screen, or by clicking "chat with us" at the top-right of the Topstep website.
Windy's a Topstep expert and can answer most questions! If you need help with something Windy can't answer, then you'll be connected with our Trader Support Team to help resolve your issue.
For the best results when chatting with Windy, describe your question or issue using complete sentences to ensure you get the most helpful answers from our AI-powered assistant.
You can ask Windy multiple questions across different topics, just don't forget to click "That answered my question" after each helpful answer!
If you still need help, click "Talk to a person" to be connected with our Trader Support Team. After clicking "Talk to a person", Windy will ask for your email address and other details before sending your message to the team. Our Trader Support Team is highly trained to help resolve your issue or answer your questions, so be sure to provide detailed, accurate info when prompted. This allows us to assist you as quickly as possible.