Overview
This feature helps property managers turn positive guest moments into powerful public reviews while gathering valuable private feedback for internal improvements. Through guidebook pop-ups, topic interactions, and AI Chatbot ratings, you can drive more 5-star ratings and hear directly from your guests.
🔸 Beta Notice: This feature is currently in BETA, currently available only for Short-term rental, Glamping, Camping, Bed & Breakfast/Inn/Lodge, and Hotel/Resort templates. After the BETA phase ends, it may become a paid feature. You will not be charged unless you explicitly confirm your subscription.
Table of contents:
How It Works
💡 When it appears
This smart pop-up is triggered during positive guest interactions, such as:
A guest gives a thumbs-up on a topic.
A guest leaves a positive rating in the AI Chatbot.
A guest clicks “I love this guide” in the pop-up.
24 hours before checkout, if you’re using Memo Invitation links.
⚙️ Before you start
To use the “Enjoying your stay?” pop-up, make sure you’ve enabled these tools first:
⭐️ What happens next?
Once these are active, the pop-up will automatically appear to guests during their stay.
Guests give 4-5 stars → redirected to your public review page (e.g., Google Maps Reviews page)
Guests give 1-3 stars → shown a private feedback form (comment + optional email/phone)
Guests click "Maybe later" → pop-up minimises into a ribbon they can reopen later
Once feedback is submitted, the pop-up and ribbon will no longer appear for that guest.
You receive more positive public reviews, while private comments help you understand and improve the guest experience — all without lifting a finger.
How to Enable It
Go to Settings > Preferences
Scroll to "Leave a review pop-up" and click Edit
Toggle the feature to Enabled via the feature settings window
Add your:
Public review link (e.g., Google Maps)
Notification email(s) for low ratings (optional)
Decide if email collection for 1-3 stars should be optional, mandatory, or disabled
Click Save
Override the Template Setting for Individual Guides
You can override the template-level setting for specific guides:
Go to the Guide Details page of your chosen guide.
Scroll to the “Leave a review pop-up” section and click Edit.
In the settings window, you can override the default template settings:
Choose whether the pop-up is enabled for this guide.
Provide a different public review link.
Adjust whether to collect guest contact details.
Save your changes - these will apply only to this specific guide.
What Guests See
A subtle star-rating pop-up triggered after positive actions
Based on their rating, guests are directed to the review platform to share also the feedback publicly, OR to the feedback form to share private feedback with the property owner
The experience is mobile-friendly and distraction-free
If postponed, a ribbon appears, then shrinks into a floating star icon so guests can give a review when ready
Where to See Feedback
Data Dashboard: View average ratings and number of submissions
Guides > Downloads: Download detailed feedback with ratings, comments, and guest contacts (if provided)
Best Practices
Add a review link to Google Maps
Enable notifications for 1-3 star ratings to respond quickly
Need Help?
Visit Help & Support or contact us via chat.