Message Hub Upgrades (new center in Owner portal for 2-Way SMS Messaging and automated Memo messaging):

New 30 SMS message free trial, clearer limits, and easier activation for US customers.

Contacts (Touch Stay CRM):

All guest stays data in one place, including unified contacts from guidebooks, PMS sync, and manual entries. Contact cards now show stays, status, and details. Real-time search, filters and CSV import/export.

AI Chatbot Expansion:

AI Chatbot now available to all trial accounts and across all guidebook templates and languages, offering multilingual support for guests.

AI-Powered Guidebook Generation During Registration from Booking.com: New short term rental template users can now instantly generate a personalised, branded guidebook powered by AI, using property details pulled from their Booking.com listing. This creates a faster, smoother onboarding experience and offers another platform to choose from in this flow (previously we released support for listings on Airbnb).

Beds24 integration released.

HostHub integration released.

Hostify integration released.

The Store:

A brand-new way to showcase and sell extras directly in the guidebook - with a dedicated Store tab, modern layout, and guided setup.

Cloudbeds integration released.

Google Photos – Automatic Updates: Guidebook photos stay fresh automatically. If an image link breaks, Touch Stay now pulls a new one directly from Google, so your guests always see up-to-date pictures.

2-Way Messaging just got more powerful:

Topic Feedback Translations: Guests leaving thumbs-up or thumbs-down feedback on guidebook topics will now see fully translated options in their chosen language.

Rent Manager integration released.

AI Guidebooks with Soft Registration: We’re piloting a new way for users to instantly preview a personalised, AI-powered Touch Stay guidebook by entering their Airbnb listing URL and email. This fast, low-friction onboarding is currently available at selected events and campaigns.

2-Way Messaging: Browser Push Notifications: Desktop users can now receive push notifications when new guest messages arrive, helping them stay responsive without needing to refresh the portal.

AI-Powered PDF Upload During Registration - Local Recommendations (Non-Rental Templates Only): When you upload a PDF during registration with a non-rental template (e.g. weddings, events...), Touch Stay now detects any local recommendations already in your content. These can be reviewed and added as topics and map pins automatically, making your guidebook richer from the start.

New role - Team admin: Created to allow a User to manage the Team for the Templates they have been granted access to, by a full Admin or Owner.

Mews integration released. Learn more

Touch Stay now integrates seamlessly with a variety of service providers, empowering you to enhance guest experience and earn commissions on every booking.

AI-Powered PDF Upload During Registration (Non-Rental Templates Only): Customers using non-rental templates (Cleaning, Events, Weddings, etc.) can now upload a PDF during registration to instantly generate a personalised, branded guidebook using AI - making onboarding faster and easier. We plan to expand this feature to rental templates in future updates.

“Enjoying your stay?” Pop-up: Smart in-guide pop-up prompts guests at key moments to leave a public review or private feedback - helping customers collect more positive reviews. Learn more

AI Chatbot Guest Feedback: Guests can now rate chatbot answers to help us improve accuracy and relevance. Learn more

2-Way Messaging Subscriptions: New users get 30 free SMS credits before choosing a monthly or annual plan with unlimited messaging. Learn more

Branding & UX Updates:

• Font previews now show actual styles in the Owner Portal

• Improved guidebook logo visibility in modals for Contact collection and PIN Authentication screens

Avantio integration improvements (supporting new functionalities like custom fields and lock codes) released.

AI-Powered Guidebook Generation During Registration: New short term rental template users can now instantly generate a personalised, branded guidebook powered by AI, using property details pulled from their Airbnb listing. This creates a faster, smoother onboarding experience.

Topic Feedback Collection: Guests can now rate individual guidebook topics, helping owners collect more detailed insights and continuously improve their content. Available in English only for now. Learn more

Facebook Videos & Instagram Reels Support: Add more engaging content to your guidebooks with support for new video platforms. Learn more

AI Chatbot (Beta) Enhancements: Improved desktop design and smarter, more relevant answers. Available in Beta for short term rental templates. Learn more

Mobile UX/UI Improvements: Smoother navigation, improved master account support, and a more intuitive Help button.

Contact Collection (Beta): Collect guest contact details before they access their guidebooks - improving guest communication and marketing opportunities. Learn more

Guidebook PIN Authentication (Beta): Secure guidebook access with a 4-digit PIN, ensuring only authorized guests can view content. Currently available only in English. Learn more

Hosteeva integration released. Learn more

AI Chatbot (Beta) Enhancements: Improved response accuracy.

Tokeet integration released. Learn more

Two-Way Messaging SMS Inbox (Beta): Tool allowing to send and receive SMS messages directly within Touch Stay platform. Currently in beta, available in the United States for a selected group of short-term rental template users. Learn more

AI Chatbot (Beta): Guests can now get instant answers to property-specific questions using guidebook content. Currently in beta, it’s available for short-term rental guidebooks and being tested with select users. Learn more

Mobile UI/UX Refresh: Enhanced the mobile experience for single-guide users, including a new navigation menu and simplified editing of template-level settings.

Upsell Widget: Launched limited commerce functionality to showcase and sell products directly through the guidebooks. Learn more

Enabled connection of Airbnb accounts during sign-up for easier guidebook setup

Introduced the ability to share and use templates during sign-up for faster onboarding

Notification Banner added in the Owner Portal to inform logged-in users about new features, updates and more

The AI Assistant content rewriter released. Learn more

Host Tools integration released. Learn more

7 new Custom Elements added (including OwnerRez widgets, learn more)

Touch Stay API released to production, for access please contact support

Ability to set Tags at the Invitation level, allowing you to customise the topics displayed to each guest.

New Google Places now have the map pin style set automatically

The new Content Collection feature is released. Learn more

Ability to create Guide level data mapping for Hostaway

Ability to create Guide level data mapping for OwnerRez & Track

Ability to search for keywords and phrases in the Guide Content tab

Ability to duplicate sections in Content Hub within the same Template or between Templates

Soft delete of guides that can be restored at a later time from the recycle bin

New navigation with sidebar released

Ability to add other Templates to your account for different types of guides. Learn more

Hospitable integration released. Learn more

Homhero integration released. Learn more

Ability to set a custom subdomain for your guide links. Learn more

Ability to search for keywords and phrases in Content Hub

Ability for Guesty Pro to match sub-units to Touch Stay guides.

Ability to create Guide level data mapping for Guesty Pro, Escapia & Streamline.

Memo templates can now be scheduled based on invitation creation date.

Guesty Lite integration released. Learn more

Data Dashboard released.

10 new types of Custom Elements added. Learn more

Airbnb integration, powered by Hospitable Connect, released. Learn more

Reorganisation of integrations into a new page with more intuitive tabs.

Single sign-on option for Google and Facebook released.

Search function added to Category icon choice.

Ability to choose columns displayed on Guides page and Invitations.

Upgraded front-end framework for improved reliability and performance.

Ability to add additional users to help manage your account. Learn more

Custom Elements feature released to support embedding third party tools in your guide. With Custom Elements your Touch Stay guidebook becomes the central tool for you to showcase your property, upsell guest services and streamline business operations. Learn more.

Guest feedback popup released. Gather guest sentiment and see how much your guests enjoy using your guidebooks. Learn more

20 new Category icons added.

Integration performance improvements

Track integration released

New map pin icons added. See how to add Google Places to your map here

Guesty door lock manager now included in the Guesty for Pros integration. Learn more

Streamline integration released

New templates for Home Exchange and Pet Sitting released

Ability to automatically send a custom guidebook link for each reservation into Hostaway messages. Learn more

Upgraded integration processing

Touch Stay Account & Profile update. See what's changed in this video

Email Capture Special Topic

Memo: Stop sending messages scheduled in the past

Choose your map home pin icon: You can now change the home pin icon on your Map to better reflect the type of property your guide relates to

Touch Stay Helper released

Services migrated to new server infrastructure

SuperControl integration released

Enhancements to integrations to improve guide match & import performance

Enhancements to integrations for improve phone number handling

New Knowledge Base released

Guesty for Pros integration released

New Category icons added

Memo enhancement to allow in-use templates to be deleted

Tide times widget released

Added WhatsApp as a contact choice on the guide cover

Tags have a colour picker available for selection

New filter added to the Invitations table for “Future Arrivals Only“

Lodgify integration released

First Impressions and Ratings Topics, with guest email capture, released

Avantio integration released

Anytime Booking integration upgraded to optionally pass invitation link back to Anytime

Categories added to internal links and deep links

Added review links to OwnerRez integration

Anytime Booking integration released

Sort and search added to photo selection screen

Custom fields now available on Invite by Link

Owner portal is fully mobile optimised

Optimised guide view loading speed

Map Hostaway mailbox as reply-to address

Have guide “Get Started” button always reset Info tab

Field codes added to guide content

Server infrastructure upgraded

Hostaway integration released

OwnerRez integration upgraded to optionally pass invitation link back to OwnerRez

Optimised photo selection screen loading times

Memo is mobile optimised

Guest View: Share option added to Info tab

Fixed bold font handling on Chrome for Mac

Ability to include deep links in Memo message templates

Ability to hide Map tab of guide

New languages added: Chinese, Bulgarian and Indonesian

Memo 1.0 is released! The upgraded guest notification system is launched.

Guest View: Contact email & phone icons and logo added to Info tab

Guest View: Improved uncommon browser detection and alerts

Guest View: Search function moved to its own tab

Ability to set custom zoom level of the map tab

Guest View: Users can see their current location on map tab of guide

Added new user tours and refreshed Getting Started page

Square logos now have an optional circular border

Guest View: Improvements to the mobile navigation

Inline images available within the topic text

Filter by Access Level in Content Hub

Search function on the Invitation table

Ability to create and edit custom topics from Content Hub

Travel Association accounts upgraded to new version

Guest View: Improvements to the desktop navigation

Guest View: Improvements to non-standard mobile browser recognition

New starter template options

New subscription options for different templates

Improvements to the PWA handling on iOS

Additional guidance when adding multiple guides

Added a further 20 map pin style icons

Internal linking to Subcategories and Topics

Deep links to Subcategories and Topics

Create QR codes for deep links

Download all deep links

View counter for Quick Share link

Option to have topics start closed in the guest view

Improved function of the browser back action (back button or swipe) in guest view

Migration of Welcome Section into Content Hub

Add a QR Code to cover page of PDF

Create QR Code for your Quick Share links

Guest View: Users can now Expand/Collapse All in the topics list

Guest View: When clicking on a Category in the grid menu, those with a single Subcategory bypass the Subcategory menu and take you directly to the topics

iOS (iPhone & iPad) is now supported for drag and drop in Content Hub

Guide Content load speed improvements

Content Hub load speed improvements

Guide Content adding and editing of content performance improvements

Content Hub adding and editing of content performance improvements

The brand new Touch Stay Portal is launched!