Table of contents:
View Your Subscription
Head to Profile > Billing to see your current subscription.
New customer? Click Activate now! to start your subscription. If you're not ready yet, just close the screen, no pressure.
Already subscribed? You can view your current plan and add or remove guides by clicking Update subscription.
How to Upgrade Your Plan
Go to the Billing page by clicking the user icon at the top right of the screen
Select Update subscription
Choose your new plan and confirm
💡 Don't worry about being overcharged; the system will only charge a prorated amount for the new guides based on the number of days remaining in your current plan.
How pricing is calculated when a subscription is upgraded
When you upgrade, we'll charge a prorated amount right away, that just means you only pay for the time left in your current billing period at the new rate.
Example:
You're on a 1-property plan at $99/year (started Jan 1, 2023)
You upgraded to 2 properties at $150/year on May 20, 2023
You have 225 days left in your year
Prorated charge today: $31.44
(We take the $51 difference, divide by 365 days, then multiply by your remaining 225 days)
Your next renewal (Jan 1, 2024): $150 for the full year
💡 Don't worry about being overcharged, you'll only pay for what you use!
How to downgrade your plan
👉 Downgrades take effect on your next renewal date, not immediately.
Please note that only the account owner or an admin can make subscription changes.
How to cancel your account
Go to the Billing page under the profile icon (top right).
Click Open billing portal.
Click Cancel plan
👉 Your cancellation takes effect at the end of your current billing period — so you can keep using Touch Stay right up until that date.
📌 Important
If you've already started a downgrade, the cancellation button will no longer be available. Your downgrade will take effect on your next billing date instead. If you'd still like to cancel your account entirely, just contact our support team, and we'll take care of it for you.
Please note that only the account owner or an admin can make subscription changes.
Cancellation and refund policy
For full details on our technical and refund policies, head to our Touch Stay Refund & Cancellation Policy page
🤝 Need Help?
If you get stuck, our team’s always happy to help!
Email us at support@touchstay.com or send us a ticket directly from your Touch Stay account. We’ll be right in touch.
