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Touchpix subscription

Learn how to purchase, see and cancel your Touchpix subscription

How does Touchpix subscription work?

Touchpix is a paid service, based on subscriptions. During the subscription period, events can be activated, media will be uploaded, and sharings from Touchpix app can occur.

This subscription is a one-time payment only. This means that once you pay for a subscription, you have access to event activation and media sharing, and there are no additional charges for event creation or hidden fees for anything else. Once it's paid, it's active for that time period. When this period ends, a new charge will happen automatically, since a subscription product renews automatically until cancelled by the user.

Touchpix subscriptions purchased on the website have a fixed duration, counted in hours. The subscription ends at the same time it was purchased, after the amount of time indicated in each product. For example, a weekly subscription ends 7 days after purchasing (7 days * 24 hours = 168 hours). Each product has this indicated in the description.

How to purchase a subscription

There are two methods to purchase a subscription, and each one has its advantages and disadvantages.

Website (recommended)

This purchase is done directly from our official website, and it is exclusively linked to your Touchpix account. When running, any event created from the account with the live subscription can be activated with any device. This subscription is 100% handled and supported by us, without third parties.

Multipass and photopass subscriptions are multiplatform and work for all platforms.

  1. Open Touchpix website

  2. Log into your Touchpix account

  3. Click on 'shop' on the top

  4. Select the desired package

  5. Add to the cart, and proceed to checkout

This subscription is managed in your Touchpix account, under 'subscriptions' tab.

In-app (iOS only)

This type of subscription is linked to your Apple ID account, and works only for Apple devices. To work with this account, it is required to have the Apple ID used to purchase logged in the device.

  1. Open Touchpix app

  2. Tap "subscriptions"

  3. Select your preferred package, and complete the purchase through App Store

This subscription is only managed and showing in your Apple ID subscriptions.

How to cancel Touchpix subscription

As a subscription service, it renews automatically every period until cancelled manually from the user side. The cancellation steps are very simple.

Website

  1. Log in to your Touchpix.com account;

  2. Click on Subscriptions;

  3. Click on "disable automatic renewal" button

  4. The subscription will switch to "Active, will not renew", confirming the cancellation status

In-app

  1. Open the device Settings

  2. At the top, tap your name/photo (Apple ID)

  3. Subscriptions > Touchpix

  4. Click 'Cancel Subscription' at the bottom of the screen.

Following these instructions, you'll stop any upcoming charges for the subscription when the current period ends. If your subscription is still active, it will remain so until the current period expires. Kindly note that cancelling the subscription directly is not available.

Website and app subscription overlapping

Website subscriptions and in-app (Apple Store) subscriptions are NOT linked in any way. This means that your Touchpix account and Apple ID are completely different account. If you have a purchase on the web, it won't prevent you from purchasing by duplicate in the app and vice versa.

The result of this could be a duplicated subscription. Make sure to only have one subscription at a time, either in-app or website.

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