Started activities will allow the team to better understand how they are working through the current week of work. However, this feature is entirely optional and will not impact ticket completion if the team chooses not to incorporate the “Start Work” step into its planning process.
Indicate that a task has started but has not yet been completed:
Right-click on the task ticket
Select Start Work
The Planned Start date will be locked in as the actual start date
When you run reports the actual start date will be included when applicable.
Note: If the actual start date is different from the planned start date, replan the activity to the correct start date before selecting "Start Work".