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Update Ticket Status
Update Ticket Status

Mark tickets as completed On-Time, Early, or Late

Jason Lyon avatar
Written by Jason Lyon
Updated over a week ago

  1. Right-click on a task with a black pin in the top right-hand corner.

  2. Select Complete as Planned if a ticket was completed on time.

  3. Select Complete with Changes, and use the calendar pop-up to provide a modified start or end date, if a task was completed earlier or later than planned. You'll need to provide a Variance Reason to explain the shift in schedule.

  4. Click save when done.

Updating the status of completed tickets will provide insight into how the schedule is progressing week over week. These updates will factor into the project's overall PPC (Percent Promise Complete) to show if scheduled commitments are being met.

Tip: You'll only be able to update ticket status within your specific role color. Your role and color will be shown in the top right corner of the plan under your name.

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