This feature is available for the following products:
If you are sending emails to players and managers manually or an automatic system emails configured using email templates, you can use the Email Delivery Report to view past email attributes like email status (delivered, opened, failed, etc), email content, and other information. This tool can answer the following questions:
Was the email successfully delivered to the recipient?
For troubleshooting instructions, Click Here.
When was the email delivered?
Did the recipient open the email?
When did the recipient open the email?
Did the recipient click the link within the email?
What was the content of the email?
The Email Delivery Report includes emails composed and sent by you and other Managers from one of the Email Centers (listed below):
Master Roster
Event/League
Round
It also includes emails sent from the following locations:
Emails sent from the Round Player Roster (Rounds > Round Player Roster).
In this article, we will discuss accessing the email delivery report center and searching emails.
Accessing the Email Deliver Report:
To access the Email Delivery Report, follow these instructions:
Go to one of the following Email Centers:
Master Roster: Customer Center > Master Roster > Manage Emails. (Only emails sent in the Customer Center will be searched.)
Event/League: Golfers > Manage Emails. (Only emails sent in the event/league will be searched.)
Round: Rounds > Manage Emails. (Only emails sent in the specific round will be searched.)
Click "Email Delivery Report."
Searching Email:
To find specific email(s), use any of the available filters (as shown below) and click "Go".
The filtered emails will then populate (as shown below).
The results have the following information:
Recipient: Email recipient
Subject: Subject of the email
Body: View the body of the email
To: Recipient's email address
Status: Status of the email. Possible statuses include:
Sending: Email has been sent but delivery hasn't been confirmed.
Delivered: Email has been successfully delivered.
Opened: Recipient has opened the email.
Clicked: Recipient has clicked a link within the email.
Error: An error has occurred. To view the error details, click on the red "error" icon. Click Here for troubleshooting instructions.
Opens: Number of times the recipient has opened the email.
Clicks: Number of times the recipient has clicked a link within the email.
Round: Round in which the email was sent (if sent from within a round under the Rounds Menu).
Last Update: Indicates the time in which the email status last changed. (e.g., time email was delivered, time email was last clicked, time email failed to send, etc).