We are very sorry to hear about your accident and we hope you and others are safe and healthy!
Once possible please take the following steps:
Contact 911 immediately to report the accident
Please contact us at (718) 293-8203
Please visit our Bronx location to provide additional documentation at 1415 Cromwell Avenue, Bronx NY 10452
Please note:
You do not need a police report to start the claim process, but as it continues, we will need it.
Any accident involving a cyclist/ pedestrian/ moped injuries must be reported within the 72hr time frame as it is crucial for the investigation.
If there are any witnesses, please collect their contact information.
Please report to TOWER BODYSHOP as soon as the accident happens
Please bring the vehicle to TOWER BODYSHOP located at 1415 Cromwell Avenue, Bronx NY 10452 ASAP!
Please bring the following documents with you:
From the adverse party:
Insurance card
Plate #
Registration Card
Driver’s License
Pictures from the scene and damage of both vehicles
From your end:
Dash cam footage
General Information Based on Deal Type
Lease to Own with Package (LTOWPC) Customers
Your account will be placed on hold if the car is in the shop for longer than 3 days. The time spent on hold will be added to the back end of your lease term automatically. Since we do not provide loaners, if approved by our insurance underwriters, you may rent a car from us while your car is in the shop. There is a mandatory $1,000 deductible for every accident. If the deductible cannot be paid in full, a payment plan can be made on a case-by-case basis.
Rental Customers
In the event that an accident happens with your rental car there is a mandatory $1,000 non-refundable deductible payment. Payment plans can be made on a case-by-case basis. You have two options to choose from; the first is to swap out for a new vehicle from our fleet, or the second is to close the account.
Insurance Only Customers
Your account will be placed on hold if the car is in the shop for longer than 3 days. Since we do not provide loaners, if approved by our insurance underwriters, you may rent a car from us while your car is in the shop. However, if a rental is not taken, then it is your responsibility to keep paying the insurance while the car is in the shop. The deductible is $2,500 and is non-refundable, and the policy only covers up to $10,000 worth of damages.
Lease to Own, No Insurance (LTONI) Customers
Your account will be placed on hold if the car is in the shop for longer than 3 days. The time spent on hold will be added to the back end of the lease term. We strongly encourage you to take the car to one of our shops in case of an accident, to streamline the process of dealing with insurance, not getting a third-party shop involved as well.