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I did not receive an OTP
I did not receive an OTP

Don't let verification hiccups slow you down. Take these steps for a smooth Trackbudi authentication experience.

Tobi avatar
Written by Tobi
Updated over 9 months ago

Troubleshooting: Did Not Receive OTP

Encountering issues receiving an OTP? Follow these steps to troubleshoot:

  1. Request again after 1 minute: Wait for the countdown timer to reach 00:00, then click on the 'Request again' button to receive another OTP. If you still do not receive an OTP, try the step below.

  2. Double-Check Phone Number: Ensure you entered the correct phone number during the verification process. If it is incorrect, try the step below.

  3. Correct Phone Number: If you find an error in your phone number, use the 'back' button on your mobile phone to go back to the previous page, and input the accurate digits associated with your account.

  4. Still No Code? Contact Customer Support: If the issue persists, and you haven't received your verification code, use the floating icon on your mobile screen to start a chat with our support team. We're here to assist you promptly.

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