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FAQ and Troubleshooting
Can you help me solve my problem?
1. FAQ
Frequently asked questions
Can I Use the Same Pixel on Multiple Stores?Pixel reporting details when running multiple stores
I Can't See Any Of My Facebook Code in My Theme. Where Is It?
Facebook Attribution QuestionsEverything you need to know (and check) if you don't see all of your conversions in Ads Manager reports
What's Up With Facebook Attribution?Why you will never see ALL conversions in Ads Manager Reports
Can I still use Trackify if I don't have Facebook Business ManagerHow to set up Business Manager and Limitations
Why Does Trackify Need to Access My Facebook Ad Account?
2. Troubleshooting
Problems other users had
Catalog Errors in Facebook or Trackify
Facebook Is Reporting MORE Sales Than I Get In Shopify
Removing Trackify's Authorization From FBHow to remove any authorization you gave Trackify for your Facebook profile
Audience Builder Any vs All RulesLearn how to use the Custom Audience Builder rules in Trackify
Catalog Permission Error
How to Disable Shopify PixelRemoving other pixel integrations from Shopify so they don't interfere with Trackify