If the Position Reconciler was enabled but a mismatched position was not closed automatically, the most likely cause is that Tradecopia was not running or had lost its broker connection at the moment the position was opened. The reconciler is event-driven — it only acts on fill events it receives from the broker in real time. If the app was offline when the mismatch occurred, it received nothing and acted on nothing.
You might be experiencing this if:
A follower had an extra position that the reconciler should have closed, but didn't
You expected a mismatched position to be exited automatically, but it stayed open
The Position Reconciler is enabled but didn't act on an out-of-sync follower
How the reconciler detects mismatches
The reconciler runs a check each time a fill event is reported on a follower account. When a fill arrives, it compares the follower's resulting position against the leader's current state. If there is a mismatch, it exits the follower position immediately.
If the app was closed or disconnected before that fill event arrived, the check never ran. The position will remain open until either the app reconnects and the next fill event triggers a fresh check, or you close the position manually.
How to confirm the app was offline
Check whether Tradecopia was running and showing your broker connections as connected at the time the mismatch was opened. Common causes include:
App was closed — Tradecopia was not open when the follower position was opened
App crashed or restarted — the broker connection had not yet re-established after the restart
Internet or broker connection dropped — the app was visible but showing a disconnected status at the relevant time
Update applied mid-session — you clicked the update button during an active session; the app restarted and the broker connection dropped during that window
What to do now
Close the mismatched position manually through your broker platform — Tradecopia cannot retroactively exit a position it did not observe being opened
Confirm all follower accounts are flat before resuming copy trading
Run Group Flatten in Tradecopia to clear any other residual positions across the copy group
Verify that Tradecopia is showing active broker connections before placing any further leader trades
If you are on Pro+ Lite or Pro+
On Pro+ Lite and Pro+, the Position Reconciler runs on Tradecopia's infrastructure — it is always active regardless of whether you have the desktop app open. The app-offline scenario described above does not apply to cloud plans.
If you are on a cloud plan and the reconciler did not close a mismatched position, contact the Tradecopia support team with the affected account and the approximate time the mismatch was opened. This indicates a server-side issue that the team needs to investigate directly.
How to prevent this
Always confirm Tradecopia shows active broker connections before placing trades on the leader account
Do not click the update button during an active trading session — the app restarts and the broker connection must re-establish before monitoring resumes
Run Group Flatten at the end of every trading session before closing the app — this clears any open positions before an unexpected shutdown or connection drop can leave them unmonitored
After any restart or reconnection, wait for the broker connection indicator to show connected before resuming
Related articles
How the Position Reconciler protects your follower accounts — how the reconciler works and what it requires to operate
Why is my follower account holding a position that the leader didn't open? — orphan position scenario when the reconciler was disabled
How to prevent recurring replication issues and keep your accounts in sync — session habits that keep follower accounts protected