Why does it say my name on the bank does not match my account title?

In order for Plaid to verify your bank information, the name on your bank account must match exactly with the name on your TradeUP account.

For example, if the name on your bank account is Ana-Victoria Smith, and the name on your TradeUP account is Ana Victoria Smith, then Plaid will not be able to verify your bank information due to the mismatch.

Click here to learn how you can update the name on your TradeUP account.

Please note that we can only change your name to match the exact information you have on your ID.

If your bank account name matches exactly with your TradeUP account, the error may be due to multiple account holders on the account. If your bank account is a joint account, it may still be rejected for name mismatch even if your name is on the account.