Scout Sales (also called Wagon Sales) can be refunded by Scouts, parents, or Unit Leaders within a limited time after the sale is recorded. Refunds can be completed using the Trail’s End App or the Trail’s End Portal, depending on who is issuing the refund.
Important:
Refunds are time-sensitive. If you are unable to refund an order using the steps below, please contact support@trails-end.com for assistance.
How Scouts or Parents Refund a Scout Sale
Scouts or parents can refund a Scout Sale on the same day the sale is recorded using either the app or the portal.
Refunding a Scout Sale in the Trail’s End App
Open the Trail’s End App
Tap Orders from the dashboard
Find and tap the order you want to refund
Tap Options in the upper right corner
Select Refund Order
Confirm by tapping Yes, refund order
The order will update to a Refunded status.
Refunding a Scout Sale in the Trail’s End Portal
Log in at https://portal.trails-end.com
Navigate to the Wagon page
Scroll to the Wagon Sale Orders section
Click Refund next to the order
How Unit Leaders Refund a Scout Sale for a Scout
Unit Leaders can refund Scout Sales from the leader portal.
Log in at https://portal.trails-end.com
Find the Scout on your Dashboard
Click the arrow next to the Scout’s name and select View Orders
Click Refund next to the order
Refund Timing
Refunds can typically be completed within 24 hours of the transaction
If a refund is needed after that window, please contact support@trails-end.com
Cash transactions where Cash to Credit has been used cannot be refunded without also refunding the Cash to Credit transaction. Please contact support@trails-end.com for assistance.
Can I Refund Only Certain Items in a Sale?
Partial refunds are not supported directly in the system. How you handle this depends on the payment type.
Cash Sales
Refund the entire order
Record a new sale with the correct items and quantities
Credit Card Sales
Refunding the order will return funds to the customer
Re-recording the sale requires the customer’s card information
Alternative option:
If the issue is inventory-related and no refund to the customer is required, the Unit Leader may adjust unit inventory instead. Please see: Understanding and Managing Unit Inventory
Need Help?
If you are unable to refund a Scout Sale due to timing or system limitations, please contact support@trails-end.com with the order details.