Overview: Claiming vs. Redeeming Rewards
Claiming your Trail's End Rewards® is the step that officially releases your earned rewards from Trail's End®. Redeeming is the separate step where you choose and receive your actual gift card through our rewards partner, Tango.
Claiming happens in the Trail's End App® or Trail's End website
Redeeming happens later through a link emailed to you
Note: Before a Scout can claim rewards, the Unit Leader must submit and release rewards in the Trail's End Leader Portal.
How a Scout Claims Trail's End Rewards® in the App
Ensure the account email address is correct before claiming
Open the Trail's End App®.
From the dashboard, tap the Rewards Level banner (for example: "You have $XXX available to claim").
Tap Claim Now next to your rewards balance.
This button only appears after you have reached a reward level and your Unit Leader has released rewards.
Confirm that you want to claim your rewards.
You must be 18 years or older to complete this step.
A rewards redemption link will be sent to the email address on the Scout's account.
For Redemption instructions, please see How to Redeem Trail's End Rewards® for Gift Cards
Don't see your Reward?
If you believe you should have a reward but don't see it, there are a couple of common reasons:
Early in the season
Your Unit Leader may not have submitted rewards yet. Rewards are submitted by the Unit Leader, so we recommend checking with your leader to confirm when submissions will be made.
Later in the season
If rewards have already been submitted, it's likely the reward has already been claimed in our system. In this case, please see How to Find a Previously Claimed Gift Card.
If you still need help, start a chat with our team and we'll be happy to investigate further.
Deadline to Claim Trail's End Rewards®
Rewards must be claimed by the following dates.
Rewards from the 2025 sale must be claimed by June 30, 2026
Rewards from the 2026 sale must be claimed by March 31, 2027
Unclaimed rewards expire after this deadline and cannot be recovered.
What Happens After You Claim
A redemption email will be sent to the email address on the Scout's account
That email contains a link to redeem your rewards through Tango
Redemption instructions are covered in the article: How to Redeem Trail's End Rewards® for Gift Cards