The Case Search feature provides designated team members with the ability to search for cases by several identifying pieces of information.
Click on the “Search” dropdown arrow on the left-hand side menu in Trak and click on “Case”.
Figure 1. “Case” in the Search menu
NOTE: Your access to case/people data is determined by the Case/People Access privileges granted to you by your CAC’s Trak Security Officer. A message will display at the top of the page telling you if your access is limited in any way. Contact your local CAC Security Officer if you need assistance.
Search by Case Number the Case Search Tab
Enter the case number in the appropriate case number field that you want to use for your search. For example, a CAC case number in the field “1. CAC Case Number” or a CPS case number in the “2. CPS Case Number” field, etc.
Click on “Search” at the top of the page.
Figure 2. Search Case data fields
Search results will be displayed in a grid at the bottom of the fields.
Figure 3. Search results table
NOTE: The search is not case-sensitive. For example, entering prosecution case number “pa-01256” will find “PA-01256” as well as “Pa-01256” or “pa-01256”. But spaces and other characters embedded within the number must be entered exactly to be found. For example, a CPS case number “TN 55549” will not be found if you enter “TN55549.”
Search by a Range of CAC Receipt Dates
Instead of using case numbers for your search, you can use a date range based on the date the case was received by your CAC.
Enter the start date in mm/dd/yyyy format or use the Calendar popup.
Enter the ending date in mm/dd/yyyy format or use the Calendar popup.
Click on “Search” at the top of the page.
Figure 4. Starting date and ending date calendar fields
Search results will display below these fields.
View Case Information after a Search
When the search results are displayed, there are several options for viewing case information:
• Click on the CAC Case Number to access the General Tab.
• Click on the Person’s Name to see the Personal Profile page on this person.
• Click on Date Received to access the General Tab.
• Click on a specific Referral Date (when present) to access the tab associated with the Referral Date (if you have access to that tab) or the General Tab if you don’t have access.
Figure 5. Search results column headers
Search for a Different Case
Click on the “Reset” button at the top of the page to clear previous search criteria.
Follow the Steps in “Search by Case Number the Case Search Tab,” or “Search by a Range of CAC Receipt Dates,” above to conduct a new search.