Need to request detention on a load?

FMS now has the ability to begin the detention process within the My Loads page!

Important to Note: Requesting detention can only be done by a Dispatcher or Owner/Operator. Drivers will not be able to request detention at this time.

First things first, head to the "My Loads" page located on the left menu bar like below or click this link ➡️ https://apps.transfix.io/fms/loads:

While on the My Loads page, look for the load that you wish to request detention on:

Once you highlight and click the load, there will be three important things that you must make sure of for your detention link to work correctly and generate a link:

Criteria to Request Detention

  1. The user requesting detention MUST have Dispatcher or Owner/Operator privileges.

  2. A driver needs to be assigned to the load in order for the request to be generated.

  3. Detention can only be requested on a Transfix load.

When assigning a driver, find the "Assignment" section on the right of the load and click the field for the below options to be filled in. When done, click save to move forward.

When the above criteria has been met, scroll down on the right side of the load below the driver assignment to locate the Request Detention link. Here's an example of what you will see below:

Click the link to be taken to a form where you will begin the detention request:

  1. Click whether this request is for the pick-up and drop-off location.

Once clicked, you will be prompted to fill-in the rest of the detention request, when finished, click Submit Detention Request like below:

Keep an eye out for an email from Transfix notifying whether your request has been submitted, and if approved, there will be another email confirming that the payment has been sent.

And that's it, The detention request is fully submitted! 🎉

If you encounter any issues during this process, please email fms-support@transfix.io and if you want to check the status of your request, email carriersuccess@transfix.io

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