Here is a link to our our FAQ section. For any questions that can't be answered by our FAQ's see below for our specialized support teams and their contact info.
The Booking Team
Contact for support when searching for a Transfix load or dedicated lanes. This team can answer any questions about booking, bidding and load/lane details ie: weights, prices, adjusting pickup times.
(646) 844-2200
The Carrier Experience Team
Contact for support once you've been assigned to a load. This team supports tracking questions, changes to the load, cancellations, requesting detention and lumper fees.
(646) 948-4480
The Carrier App Team/ Tech Support
Contact this team for any issues with your account or the software. This team provides tech support for Transfix's carrier portal.
(646) 844-2200
The Compliance Team
Contact this team for any questions regarding your status as a Transfix carrier. This team reviews your initial application and intakes any new documents (ex: new insurance documents).
(646) 844-2200
The Payments Team
You can check the status of and manage your payments in your Triumph Pay account: https://secure.triumphpay.com/
If you have any additional questions about payments, please contact the payments team.
(646) 844-2200
Didn't see a team that corresponds to your question? Give us a call! Our operators can direct you to the right person: 646 844 2200.