Types of milestones:
Arrive: Every stop has a arrive milestone.
Activities: A stop can have one or more activities such as Collection, Delivery, Customs,... The number displayed in the milestone indicates how many activities there are on this stop.
Depart: Every stop has a depart milestone.
Scheduled times for the arrive milestone:
This time is always calculated by the system.
1. For the first stop
If there are no scheduled times on the activity milestones of the first stop, then time of creation of the order.
If there are scheduled times on the activity milestones, then the earliest Schedule From or earliest Schedule To of all activity milestones, depending on the setting in the MO settings.
2. For all following stops
The Arrive time is equal to the Scheduled Depart time at the previous stop + the drivetime as calculated based on the settings in the Routing Settings table. If the arrival time is earlier than the target scheduled collection/delivery time, the scheduled arrival time is matched to that time to prevent the driver from arriving too early.
Scheduled times for the depart milestone:
All stops are calculated in the same way:
Scheduled Arrive + Handling Time as set in the Stop Settings table.
Scheduled times for activity milestones:
All activity scheduled times are entered manually. If there are multiple activities of the same type (eg Collection, Delivery) on the same stop, then the Scheduled From is the earliest and the Scheduled To is the latest on the emails to the carrier and to calculate the Scheduled Arrive time for the first stop (see above).
Adding or changing scheduled times on a stop with many milestone activities:
It is usually desirable to add or change the scheduled times on the entire stop for all of its activities instead of going through each MO separately. This can be done as follows:
Edit the TO.
Double click on the relevant stop to open a new window.
Tick the checkmark on the Scheduled Times section.
Make the changes and click save.
