When you send your client their itinerary through Travefy and your client says that they aren't receiving the email, they may need to check their spam folders and once they find it, mark it as not spam. Additionally, they should verify that the email address provided is correct and consider using an alternative, verified email address if issues persist.
If itinerary emails fail to reach clients, inform the recipient to first verify their email settings and check with their email host for inbox or quarantine-related issues. Resending the itinerary after ensuring the email address is verified can also help resolve such problems.
Instead of relying solely on spam folder checks, inform the recipient to check with their email host for inbox or quarantine-related issues and resend the itinerary to an alternative, verified email address if the issue persists.
Below, we have provided the links for popular email service providers on how to prevent emails from being mislabeled as spam from Travefy:
If your client was unable to find it in their spam folder contact us at Support@Travefy.com Include details about the troubleshooting steps you have already attempted when reaching out to ensure efficient support.