This article covers how to cancel your Travefy Professional subscription, what to expect after cancellation, our refund policy, and how to handle billing disputes or plan changes.
Cancellation, Refund & Billing Policy
You may change your subscription type or cancel your Travefy Professional account at any time before your next billing date. Once canceled, your account stays active until the end of the current billing cycle — after that, Travefy Professional features (custom branding, reservation import, etc.) will be deactivated.
How to Cancel Your Subscription
Cancellation is self-service and takes less than 2 minutes. Follow these steps:
Log in to your Travefy account
Click your name or avatar in the top-right corner, then select Account Settings.
Navigate to the Plan + Billing section.
Click Cancel Subscription and follow the on-screen prompts to confirm.
You'll receive a confirmation email once cancellation is complete. If you don't receive it within a few minutes, check your spam folder or contact Support@Travefy.com.
Can't log in? If you've lost access to your account (forgotten password or unverified email), reset your password first at app.travefy.com/password/reset, then return to cancel. If you're still stuck, contact Support@Travefy.com and we'll assist you.
You may cancel a free trial at any time during the free trial period and incur no charge. All charges once made are non-refundable.
Teams and Hosted Platforms
You can switch between monthly and annual billing at any time through Account Settings → Billing. Note:
Switching from annual to monthly takes effect at your next renewal date — you will not receive a prorated refund for the remainder of your annual term.
Switching from monthly to annual takes effect immediately and locks in the annual rate.
Discount codes and partner discounts (e.g., InteleTravel, ASTA, Gifted Travel Network) must be entered at the time of plan selection. Contact Support@Travefy.com if you need help applying a discount to an existing subscription.
Switching Between Monthly and Annual Plans
For Travefy customers that are joining a team of another Travefy customer, or when joining a Travefy-hosted platform, you may be eligible for a prorated credit or refund. If your account is eligible, these credits are calculated on a prorated basis at the standard monthly rate for any full or partial months of service.
Please note:
If your subscription is managed by a host agency or third-party platform (e.g., InteleTravel, Gifted Travel Network, ASTA, 1000 Mile Travel, Ed2go), you will need to contact that organization directly to request cancellations, refunds, or plan changes. Travefy Support cannot modify billing on third-party-managed accounts.
No previously redeemed discounts may be applied.
Annual discounts are not applied.
Travefy does not credit or refund for partial used months of service.
If you have questions or believe there has been an error on your account please contact Support@Travefy.com.