When on a white label platform, such as Travel Planner or Metta, it is up to the platform administrators to enabling invoicing for their accounts. Once your admin has authorized invoicing, you will be able to send invoices for planning fees using Travefy’s integration with Stripe.

Please see your platform admin with any questions / requests regarding being able to send invoices for planning fees through Travefy.

Once invoicing is enabled for your account, you will be able to send invoices from the Invoice page by clicking on +New Invoice. Please see this FAQ for more information on how to create and send an invoice.
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Once the invoice is sent, you will be able to see the status of the invoice in Travefy (such as if it was sent, paid, etc.). Clicking on the invoice will also allow you to see other information such as who created the invoice and when it was sent. For other questions or assistance on a particular invoice, please contact your platform administrator for assistance.

Clicking on View in Stripe will redirect you to Stripe to view additional information on the invoice and take any actions such as issuing refunds, responding to disputes, and pulling reports.

You will only be able to login if your admin has provided you with access to Stripe. If not, please contact your platform administrator for assistance.

Any deposits for invoicing payments made through Stripe will be managed by your platform administrator. Please contact your platform administrator with any questions.